lategra M.
I purchased a phone on February 7th…
I purchased a phone on February 7th 2026. 3 weeks later I notice the phone is not holding a charge. I could not use it the whole day and the battery still runs completely down. When I called I was told that it had been over 30 days. 4 days over the 30 days to be exact, and they said they cannot replace the phone. I have seen at least 10 other reviews stating similar situations. Your battery should still be in good condition in 34 days. Absolutely absurd. Do not buy a phone or get any services with gen mobile they are definitely a rip off I dont care if I paid $1 for the phone. I paid out of pocket for the phone and it's not working properly.
Response from Gen MobileMar 12, 2026
Hi Lategra, That’s definitely not the experience we want for our customers. We’d like the opportunity to review this further and see what options may be available. A member of our support team will be reaching out shortly to review the situation and see how we can help.