Genius Tools USAReviews of geniustoolsusa.com

Response from Genius Tools USAApr 14, 2023

Mr. Ryder, this is Steven with Genius Tools USA. First let me apologize for the issues, I will be looking into this issue for you now and please allow us an hour or so to find your order, respond to the issue and get a replacement going. In the meantime our contact information is provided below. If you need immediate assitance beyond this just send an email to [email protected] and in the email title put FOR STEVEN and I will personally get back to you. Again our sincere apologies for any inconvenience and we look forward to getting you squared away. Genius Tools Americas 1440 E Cedar St Ontario, CA 91761 Phone (909) 230-9588 Fax (909) 230-9591 Email: [email protected] Working Days/Hours: Mon - Fri / 7:30AM - 4:30PM ------------- Additional Notes 3:15 PM PST on 4/14/2023 Mr. Ryder, I have researched your order and the socket you ordered is: Genius Tools 3/4" Dr. 11/16" Hand Socket (12-Point) (CR-Mo) - 675222 Part Number: 675222 The URL of this socket is here: https://www.geniustoolsusa.com/genius-tools-3-4-dr-11-16-hand-socket-12-point-cr-mo-675222.html It is a 3/4" Dr. 11/16" 12 point Hand Socket. I have researched it and indeed our warehouse shipped out a 3/4" Dr. 11/16" 12 point Hand Socket so from an order and paperwork perspective everything is correct. If you'd like to return that socket, I will have customer service reach out to you now via phone call and email. The socket you are looking for is Genius Tools 3/4" Dr. 1-11/16" Hand Socket (12-Point) (CR-Mo) - 675254 Part Number: 675254 https://www.geniustoolsusa.com/genius-tools-3-4-dr-1-11-16-hand-socket-12-point-cr-mo-675254.html It is currently out of stock but it is being restocked shortly, so we can refund you or we can apply the credit from your return towards a new order or just refund you. Our customer service will be in contact with you shortly to go through your options.