Genius Tools USAReviews of geniustoolsusa.com

Response from Genius Tools USAJul 11, 2023

Dear Javier, Thank you for your feedback on our ratchet. We apologize for the inconvenience you faced with its initial condition and reassembly process. We appreciate your patience and understanding. We have taken note of your concerns and are committed to improving our product. Our team is actively working on ensuring that future ratchets are properly lubricated and easier to reassemble. Your feedback is valuable to us, and we will use it to make the necessary improvements. Once again, we apologize for any frustration caused and appreciate your feedback. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly. We value your business and look forward to serving you better in the future.