Genius Tools USAReviews of geniustoolsusa.com

Response from Genius Tools USAOct 2, 2026

Hi Frank, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience with your recent payment, and we have immediately processed refunds for the two duplicate charges. Please allow a few business days for the funds to reflect in your account. This can sometimes happen if the submit button is clicked multiple times while a payment is loading. To help prevent this in the future, please feel free to reach out to us directly the moment an issue arises, and we will be more than happy to resolve it right away. We truly value your business, hope you will give us another chance, and are here if you need any further assistance with your tools. Thank you!

Response from Genius Tools USAOct 2, 2026

Hi Ed, We’re sorry your set arrived with a dented and scratched case. We understand your disappointment and appreciate you bringing the packaging concerns to our attention. We followed up with you directly and, because a replacement set or case was unavailable, offered either a return for a full refund or a partial refund to keep the tools. Thank you for working with us and accepting the partial refund option. Your feedback about the missing protective sleeve and insufficient packaging is appreciated. We’ve already shared these concerns with our team to help prevent this from happening again. Thank you for giving us the opportunity to address your concerns. We appreciate your business and hope to serve you again in the future!

Response from Genius Tools USAJul 30, 2026

Hi Michael, we’re sorry for the confusion. The video shown on this listing is a general category video demonstrating our socket products and is not specific to the exact 7/32-inch socket you ordered. It appears across many of our socket listings. The item you purchased/received is a 7/32-inch hex bit socket with a 1/4-inch square drive, which matches the product title and description. However, we understand how the video may have suggested a different drive or shank style. Please contact us and send a photo of the fastener, along with the tool or connection you are trying to use. We’ll be happy to help identify the correct tool, although it may not be an item we currently carry. We can also assist with a return or exchange. Thank you, and we sincerely apologize for the inconvenience.

Response from Genius Tools USAJul 7, 2026

Hi Jason, We're sorry to hear about this experience. In investigating your order, it did leave our warehouse, but it looks like UPS may have lost it. You should have received a message from our team about a week ago informing you that we are shipping a replacement order. Again, we apologize for the inconvenience and thank you for your patience as we make this right!

Response from Genius Tools USAFeb 3, 2026

We’re sorry for the frustration. For clarity: your order was placed on January 14, but the shipping address entered at checkout had an error and the carrier returned the package. We went ahead and processed a replacement on January 29, and it was delivered on February 2. Once you gave us the correct address, shipping moved smoothly within our usual delivery timeframes. We apologize for the delay and confusion, and we’re here if you need anything else. Thank you for giving us the chance to fix this.

Response from Genius Tools USAOct 22, 2025

Hi Andrew, Thank you for your feedback. After reviewing our records, we were unable to find any emails from you regarding the issue with your stud extractor. Our system only shows your original order confirmation email. We apologize for any misunderstanding and regret that your emails didn’t reach us. One of our team members will reach out to you shortly to assist you further. Regarding the tool, with the FD-404M stud extractor, we’ve seen this before. The proper method is to insert the extractor into the stud or bolt and twist it slightly until the tool grabs the stud. Once it grabs, you can begin extracting the stud. We truly apologize for any inconvenience caused, as both customer service and product quality are very important to us. Thank you for bringing this to our attention, and we’ll be in touch soon.

Response from Genius Tools USAJul 18, 2025

Hi Andrew, As we discussed by phone on 7/15/2025, your original order was returned to us due to an insufficient address - USPS was unable to deliver to your location. We shipped a replacement that same day via FedEx, which is scheduled to arrive on Saturday, 7/19. Please don’t hesitate to reach out if you have any further questions. We apologize for the inconvenience.