Genius PackReviews of geniuspack.com

horrible customer service. I have emailed them 4 times over the past 2 weeks and have yet received a reply back. This is in regards to a return. we have bought from them in the past with no issues, but we will no longer be a customer with this type of treatment.

I inadvertently ordered a carry on bag instead of a check in bag and I cannot get anyone to respond to my multiple emails. All I want to do is exchange it for the correct size and I get nothing in response. I cannot find any phone number to call only email addresses. Very frustrating!!

Tried repeatedly to contact this company and no one answers. No one. No phone number. Good luck. Disappointed in a company like this to have such lousy customer service. This is the last time I will deal with a company that doesn't have a phone number to handle unexpected issues. Also, all reviews on their website are 5 stars--even the ones that are complaints. What a crock.

I purchased a brand new Genius Pack 4 carry-on from an authorized retailer in early July 2019 & used it for the first time in mid-October 2019. The only reason I bought this overpriced ($200+) bag was because of the laundry compression feature & during my first use the cheap plastic clip on the laundry compression strap broke, rendering this feature completely useless. This bag came with a 5 year manufacturer warranty. This bag is loaded with some great features, but unfortunately the materials & hardware used are poor/inferior quality. This company does not have a phone # anywhere on their website, so I was forced to contact them via email. Their website boasts same day response, yet I had to send 2 emails in 1 week before getting any response. The company refused to provide a refund for their defective product & insisted I must contact the retailer for a refund. I reminded them that they were responsible for honoring their warranty (not the retailer) on numerous occasions. More than a month later, the company still hasn’t provided me with a refund, prepaid label to return the defective bag or any other warranty details, despite multiple email requests. I finally got a phone #, however to date my calls have not been answered or returned. Due to this company’s unscrupulous & dishonest business practices, I will be filing a formal complaint with the Better Business Bureau AND the Attorney General. Wish I’d seen all the negative reviews on Amazon prior to making this purchase elsewhere, as I would have saved my money, time & effort.