Genius PackReviews of geniuspack.com

In the first 18 months after purchase (I bought three pieces of luggage plus a battery pack), they responded to maintenance questions. My original 2-year-old piece luggage now has a handle that no longer retracts; I emailed Genius Pack four times - No response. I'm trying to fix it myself by watching a YouTube video. I understand that they have reduced their Customer Service and thru no longer respond. I will no longer be purchasing from them, but the first 18 months of communication were great. Bjt that does not exist anymore.

Terrible item. Just a bunch of marketing strategies and scam to customers, as the product starts to disintegrate a while after you buy it. First, wheel disintegrate, then handles leave you like a fool in the middle of the airport. Yes, like a fool because I fell for their marketing campaign but their luggage is terrible quality. Do yourself a favor and go for a reputable brand. Also because customer service will wash their hands and have no wheels replacement, no handles, nothing, you just waste your money.

The handle on my hard case broke off. I have never had this happen on any of my suitcases. I emailed the company to see if it can be replaced and order a handle but they ignored my email. I will never buy this brand again.

No one has reached out to me, I am sorry but this poor customer service has turned a customer away.

Wheels have started to disintegrate . Warranty was up so I contacted them to see if.i could buy replacement wheels. When they finally got back to me they said they would not sell me the wheels. As the bag uses a nonstandard 5 screw mount so I cannot source a replacement. Now I have a useless bag. Fyi they have managed to erase my reviews on many sites including trust pilot. Scum bag company.

i bought two exact bags. Both of the handles broke off of one of the bags after about 5 uses. Both bags were stored under the stairs in a temperature controlled environment. I was past to warrenty date so they refused to replace the handles. Any bag should make it past 5 uses. There are other options out there.

I have purchased many Genius Pack pieces of luggage over the years for myself and family members. After a couple of years, ALL of the handles of my 3 piece group broke off. I reached out to Genius Pack and they said that they couldn't be repaired. At this point, I had purchased numerous pieces for my children and grandchildren as well. I really like the organization. I ended up buying a new 3 piece set in 2024 to replace my other set. I used the large suitcase for the second time in February and on the trip towards my destination, the wheel and corner cracked and broke apart. I was able to duct tape it to get it home and was hoping that this would be covered under warranty. There were 4 other people in my group, their luggage arrived fine, no damage. I did not over pack, I did not drop my luggage. Nothing out of the ordinary travel. I was told by Genius Pack that they wouldn't warranty this even though they state to have a warranty. A suitcase should last more that 1 trip. I am very disappointed in the poor customer service and quality. 2 strikes as far as I am concerned. I was really hoping for a better result considering how many items and accessories I had purchased. By the way, this is the first review I have EVER posted for anything. Very frustrating.

Horrible customer service and no free returns. I will not recommend this company to anyone. They rip off customers.