Genius PackReviews of geniuspack.com

These are the worst suitcases I have ever owned. The telescope handle is a nightmare to open and close, the lining on the laundry side of the suitcase ripped apart at the seams on the first use, and the wheels jam all the time. The wheels jammed while walking through the airport once and it caused the suitcase to tip over which caused my laptop screen to shatter since my backpack was looped trough the telescopic handle. Customer service was no help and now I am stuck with over $400 is terrible luggage. STAY AWAY.

Bought the High Altitude Flight Bag & backpack with integrated suiter for my sons for a good price a few months ago. They seem fine and are lightweight and cleverly designed. Be aware that they don’t have a listed phone number, so contacting them if you have an issue may be difficult - they weren’t quickly responsive to my email, and other reviewers say they’ve gotten no response. Also I don’t recommend buying the accessories like battery backups from them…they’re no different from and priced much higher than similar products elsewhere.

Bought the bag in 2019, used it once and the clips for laundry bag broke. No way to replace them, the company sent a new bag...but it was not for my piece of luggage. Decided to live with it because hey the laundry bag rolled up is not really compression and took too much space anyway. The design doesn't work. Next, the zipper on the back compartment just came off one day with nothing in the pocket. I was zipping it up store the bag, wooop off it came. Next, used the bag maybe twice during local road trips (no airline abuse) and the drink holder fell apart. Next, I took it out of the bedroom closet, packed it for London (yeah first real trip since pandemic) and the wheel just disintegrated. Emailed CS to get a some lame answer that "sorry we do not have parts, but will see if it is a warranty issue, but they cannot send it for a warranty issue because they do not have parts!" (WT?) No wonder it has a 2 year limited warranty, it is an inferior bag and they do not stand by it.

Original purchase—January 2018 Had warranty issues with that one with the straps inside the bag ripping for the laundry roll and it was replaced. Replacement—March 2020—right before Covid I stopped travelling as much for work in 2020 and 2021 so it was barely used in those years. In 2022 I travelled more and that’s when one of the wheel’s rubber completely fell off and another is close to falling off. I was walking in the airport and it started making noises and I pulled off to the side and saw the rubber off one of the wheels and starting to deteriorate significantly from another wheel. And given covid in 2020 and 2021, this has not been used very much at all in the last 2 years. They said out of warranty since over 2 years old (even though no one could travel during covid as part of those two years)....i said, back to samsonite...

I have a Genius Pack 5, barely used w defective fabric. Though I have reached out to the company for resolution, they are refusing to honor their product. I now find myself w upcoming travels, a new Genius Paxk suitcase which is unusable & now need to look at buying another new suitcase for my travels. I am extremely disappointed in this company.

2 wheels broke after the 4th use - I like the design but so disappointed with quality. I have had a travel pro suitcase for over 20 years and the wheels are still good

Wheels broke after 4 trips. Stupid and irresponsable bad quality. Company refuses to fix. Also they only post the good reviews on their website and filter out bad reviews.

Really horrible product. I decided to spend a lot of money on a GENIUS PACK G4 CARRY ON SPINNER in 2019 - due to lockdown I barely used it and only recently started traveling again. The wheel broke on the third time using it and Genius pack will not send a replacement even if I offer to pay. I've contacted a repair service and they can't help and no similar wheels are available online. What a complete waste of money!