Peter A.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! I booked my reservation 2 months in advance and my reservation was accepted through their online booking system, booking.com. I received a confirmation email with a valid confirmation number. I then followed up with two phone calls prior to the date of my request to confirm my booking. The day before my daughter's wedding, Genius Limo contacted me to inform me they could not support my request for a black car, stating there were no cars available. After a very heated phone exchange they then offered to substitute my black car request with a red SUV and wanted to charge me an extra $100. Not exactly the vehicle I wanted or reserved for my daughter's wedding. I declined the offer then cancelled my reservation. This company cannot be trusted to deliver.
Response from Genius LimoJul 16, 2026
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, especially given the importance of your daughter’s wedding. We understand how disappointing it is when transportation plans change for such a special occasion. While we always strive to honor every reservation, there are rare circumstances beyond our control that can affect vehicle availability. When this occurred, we offered you a luxury SUV as an alternative so you would not be left without transportation; however, you declined that option and chose to cancel the reservation. We appreciate your feedback, as it helps us improve our operations and communication. We wish you and your family all the best and sincerely apologize for the inconvenience this situation caused.