GenimorugsReviews of genimorugs.com

Response from GenimorugsJan 19, 2026

Hi dear, Thank you for sharing your feedback. We’re sorry to hear that this was your experience. Shipping the wrong item is not what we aim for, and we take this seriously. Our team has already reached out to request photos of the received rug so we can verify the issue and resolve it properly. Once confirmed, we will ensure an appropriate solution is provided. Regarding quality, we understand that expectations can differ, and we always encourage customers to contact us directly at [email protected], so we can review concerns and offer support or alternatives. We value every customer’s experience and appreciate the opportunity to make things right. Best, GENIMO Service Team

Response from GenimorugsJan 19, 2026

Hi dear, We’re sorry for the wait. Due to the New Year holiday period, there were delays with carrier operations, which affected delivery timelines for some orders. That’s why the package did not arrive as quickly as expected. According to the latest tracking update, the order was successfully delivered on January 14. If you’re unable to locate it or need any help, please contact us directly at [email protected] and we’ll assist you right away. Thank you for your understanding. Best, GENIMO Service Team