The Genie CompanyGenie garage door opener systems, accessories and installations are well-known and trusted by consumers. Explore our product and support offerings today.
The Genie Company (geniecompany.com) has 188 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Lisa D.
They could not process my return and they could not contact me when their system was up. Very poor customer experience.
Response from The Genie CompanyDec 21, 2018
We apologize for this experience, our systems have experienced an outage, however we are working to get this corrected for you. Thank you, Genie
Van S.
Excellent service and support
Lilia
Easy to set up and works great
Elizabeth H.
Got exactly what I ordered. it works exactly as advertised. Thank you.
James K.
Great consultant on our problem. Ordered and installed parts and the garage door operated perfectly. Thank you for your fine service.
The real A.
The products and shipping turn-around time are good but your Aladdin connect iOS app needs some SERIOUS work. It’s really bringing the brand down. I absolutely hate it and wish your newer openers would work with the chamberlain myQ product as they’ve got a better solution. At the Very least just make it work with the nest app so I have a better experience.
Response from The Genie CompanyDec 14, 2018
I am very sorry to hear this. We have released updates that are available to bring the Aladdin Connect up to the most current version (3.1), we will be in contact with you to get more information, on what you are experiencing. Thank you!
Richard T.
Nice product. Instructions lacking on how to program
Response from The Genie CompanyDec 13, 2018
Thank you for the review. We are sorry to hear this about the instructions. We do have more programming resources available, such as programming videos found on our youtube page: https://www.youtube.com/user/GenieCompany or we can walk you through programming over-the-phone at 1-800-354-3643. Thank you!
Ralph W.
prompt service and the part fit perfectly
