Vince
Rip-off. Horrible Experience.
I was made lots of promises by the sales rep, only to get massively overcharged. For instance, they "translated" filenames that they actually just copied and pasted since they were strings like "09_g_hi_res_bb_7.jpg" which their system counts as 7 words! So I was charged for literally THOUSANDS of words that were not actual translations. I was assured that they would sort it out the following week. 2 weeks went by, nothing. Not only that, but I was told that they used something called translation memory, so that the same phrases would only need to be translated once and I would not get repeatedly charged for things like a product variable value like "green" being translated for every single product. Then I found that in fact they had not only counted all these multiple instances of the same word as each being an individual word translation, but they had several translators working on it simultaneously, each translating the same words differently. With all this I was forced to tell my client that we would have to delay the project launch, and go find and hire vetted translators to redo all the translations, which they told me had been done very poorly and were full of inconsistencies. After several requests to have it rectified, with constant promises of "next week" and no resolution, I demanded a refund, and have continued to be led on and have my requests ignored by them, in apparent hopes that I'll just forget about.