GengoReviews of gengo.com

Imagine that you're translating subtitles to a video, and the person speaking is stuttering, starting and ending a sentence, changing tense, etc. You translate it in line with the tone of the original translation, as well you should. Then the Gengo review comes in and marks your translation as "awkward". "Well, of course, it's awkward, because the original is awkward," you say. The Gengo support team dismisses you with a repetitive statement of, "As a translator, it's your job to make it not awkward." So, when the original is, "I...I mean...I don't know, I wasn't...I couldn't have...I'm not sure I..." according to Gengo, your translation should be: "I don't know." Anything else will be marked as "awkward". This is a terrible experience for a translator AND a bad result for the customer.

Please do not use this company it is a waste of money for a poor standard translation.

Spent around £500 ordering translations for a client with the quality service, only to be presented with mere Google Translations, spent weeks asking for a refund with customer support, absolutely useless company with no morals. AVOID AT ALL COSTS! JUST USE GOOGLE TRANSLATE AND SAVE YOURSELF MONEY, GENGO SUCKS!!!!!!

Worst company ever I would never trust this company for my translations since their proofreaders are absolutely horrible. It seems as if this is a bad paying environment with many people trying to make more of an income by excluding others from getting in. I passed their test on the first attempt only to be greeted by another "Standard" test for "Standard" jobs that pay around 0.03$ per word. This amount is a total disgrace for a serious, professional translator. Nevertheless, I received a rejection on the test and a personal message from their "professional" proofreader, where he had marked errors that are non-existent. If these people have the highest responsibility of proofreading translations, I cannot even imagine what a crappy result that must be. Don't waste your time taking their tests or working for that company.

One of the best translation services.

I had a critical document that had one paragraph needing translation to Chinese. They said it would take between 2 - 5 hours, which was fine. At 4 hours I sent in a request to find the status and they told me that "hadn't found a translator yet." Are you kidding me?!!! Needless to say, I would not recommend this company to anyone.

Recently ordered a translation from English to Czech from Gengo. I received the initial translation quickly, which I then passed to a Czech agent to double check. He replied that it had clearly been passed through Google translate as it was word for word the same as Google Translate and wholly inaccurate. He advised me that a native speaker of Czech would just laugh at it because it was so bad. I contacted the translator who reviewed it and 'made some changes'. Again, I passed it to the Czech agent, who laughed at the ridiculous amends that had been made. I contacted Gengo for a refund and surprise surprise, they 'QUALITY CHECKED' the translation and found it to meet their standards. DO NOT USE THIS COMPANY!! Complete waste of time and the translations are of a poor standard. WILL NEVER USE AGAIN.

We had been using Gengo for quite a while. We are a global company, and before we use the translations in our product, we often have regional contacts from our parent company review the translations. Almost every time there are at least 2 or 3 languages that receive terrible feedback from our proofreaders. They have mentioned that it's as if it is being translated by a robot, which leads me to believe that lazy translators just use google translate. We've also had customers write in to our support telling us how awfully things are translated. We've moved on to a much more professional quality service.