You are invited to the most exquisite jewelry experience on TV - Colored Gemstones, Diamonds and so much more. 24 hours a day we bring you live TV with a combination of entertainment and education while presenting rare gemstones and fine jewelry.
Gem Shopping Network (gemshopping.com) has 231 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
gemshopping.com
Website
gemshopping.com
Category
Jewelry & Watches
Location
Duluth, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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ordered on a sunday today is Tuesday and you still have not shipped, WHY ????
Response from Gem Shopping NetworkApr 5, 2023
Hello Richard,
Thanks for taking the time to provide feedback. Everything we sell on our platforms is hand selected and inspected by an expert team of gemologist, then delivered to your doorstep. Due to this process, orders generally take 7-10 days to be shipped.
We apologize for any inconvenience this may have caused. We are excited to advise your package shipped on 04/04/23 and scheduled to arrive soon. Please check your email for your tracking information or call Customer Service @1-888-391-9048 for assistance.
Thanks again and Have a great day.
KM
KATHLEEN M.
Was very much intimidated by person in…
Was very much intimidated by person in customer service. Made me feel so bad, the next day i received a diamond ring i ordered and did not like and kept it anyway because i did not want to call! Usually everyone is very nice and helpful.
Response from Gem Shopping NetworkApr 5, 2023
Hello Kathleen,
We like to consider our customers part of the Gem Shopping family. Our goal is to help guide jewelry buyers to the best purchases. We're sorry that wasn't your experience.
I'm glad we were able to discuss the issue and resolve your situation. We appreciate your business and value you as a customer.
Thanks again.
BA
Bruce A.
The product was different than…
The product was different than advertised
Response from Gem Shopping NetworkMar 28, 2023
Hi Bruce,
We're sorry your order didn't meet your expectations. For 25 years, our expert team of gemologist and partners has sourced unique, stunning gemstones and jewelry. Each piece is thoroughly inspected to ensure its authenticity and quality. Please get in touch with our team, and we'll work to resolve any issues or concerns you may have.
JS
James S.
Where is my refund?
Where is my refund? If I don't see a credit to the charge below (on my AMEX) by tomorrow (3/9), I will be reporting Gem shopping to the BBB and blacklisting you guys on every public forum including but not limited to Instagram, Twitter, Your own site and will have my Attorney intervene. I never received the item as I cancelled via your customer service an hour after I looked into the bogus stone.
On Sunday, March 5, 2023 at 07:18:29 PM EST, James Sapounakis wrote:
I purchased a Chromia jewelry item on Gem-shopping, a ladies 14kt Brazilian Paraiba Tourmaline, yesterday, (Sunday, March 5th at 3pm). I was excited to buy it than I noticed that Chromia had dozens of the same rings selling them in bulk. I knew something was up. No one sells Paraiba for $1,100 with a mass production of the identical rings. As it turned out the stone itself is a Paraiba Chalcedony Cabouchon selling for $5.99 at Etsy. I photographed the stone and it's identical in shade, color. etc. It' opaque. I want a credit issued to me James Sapounakis (customer of Gem-shopping). It's despicable that a high-end Jeweler and Gem-shopping stoop to the level of defrauding their customers. I will bring forth a lawsuit against both parties as I'm a Paralegal for a Wall Street Law Firm and seek to fulfil my due diligence. I'm asking that Chromia/Gem Shopping Network issue an immediately credit of $1,338.00 to my American Express Card ASAP! Thy have all my information on hand. Once this is completed, I request an email be forwarded to me.
Response from Gem Shopping NetworkMar 10, 2023
Thank you for your feedback, James.
We take the opinions of our customers seriously because they help us grow and become a better business. Our goal has always been to make the customer our priority.
For 25 years, our expert team of gemologists and partners has sourced unique, stunning gemstones and jewelry. Each piece is thoroughly inspected to ensure its authenticity and quality.
Unfortunately, we were not able to reach you by phone. I’m in hopes that our conversation by email, answered questions you had concerning your cancelled order. Please feel free to reach out to us at @1-888-391-9048.
GC
Gloria C.
I received my orderSapphire and diamond…
I received my orderSapphire and diamond earrings today and Boy am I disappointed they are nothing like your picture. Can't see a diamond.
Response from Gem Shopping NetworkFeb 1, 2023
Hello Gloria!
We're sorry your order didn't meet your expectations. For 25 years, our expert team of gemologist and partners has sourced unique, stunning gemstones and jewelry.
Each piece is a thoroughly inspected to ensure its authenticity and quality. Please get in touch with our team, @1-888-791-5776 and we'll work to resolve any issues or concerns you may have.
We would love to speak with you and find something you will be happy and pleased with.
