Barbara B.
Beautiful Jewelry with bumpy shopping
There appears to be communication issues. For one they were not consistent on their one protocols. Only once was I asked for last partial act number and security code. I was told both fact are supposed to be asked each time. I received receipts that did not agree with what was discussed on the phone. I was charged for items oversold and no acknowledgement was made to me. I had to call to enquire. I was also not provided with time frame for mountings I again had to call. I love the show and the gems but I do not like the fact I have to ask and check every little thing. So far everything I purchased is beautiful and priced great so that is why I rated high.
Response from Gem Shopping NetworkJun 29, 2022
Thank you for taking the time to provide feedback Barbara. We’re sorry your shopping experience didn’t go as you expected. This is unusual, and your review will help us improve and strengthen our customer experience. We have passes your feedback along to our management team. Please let us know if you need anything else!