Gem Shopping NetworkReviews of gemshopping.com

Response from Gem Shopping NetworkOct 17, 2023

Thanks for your feedback, Patricia. We're sorry that the piece you received didn't match your expectations. For 25 years, our expert gemologists and partners have worked to ensure unique jewelry and gemstones of unparalleled quality. Your response helps us get even better. We have been trying to reach out to you by phone to assist with your recent merchandise-related inquiry. It is essential to us that we provide you with the best possible service and resolve any concerns you may have. Please return our call at your earliest convenience. You can reach our Customer Service Manager, Trish, at 1-888-391-9048 Monday - Friday: 9:00 AM - 5:00 PM Eastern Time.

Response from Gem Shopping NetworkOct 4, 2023

We have received and understand your concerns. While some of our vendors may sell lab-grown diamonds in other settings, we currently don’t offer them at our shows. We take pride in being truthful and reliable in all our product representations. As the lab-grown diamond industry expands, rest assured that if we ever decide to feature them, we’ll be transparent about our offerings. We’ve been in business for 26 years, and the trust of our customers is paramount to us. We stand by the honesty, truthfulness, and professionalism of all our talent, including our female hostesses.

Response from Gem Shopping NetworkJul 12, 2023

Thank you for taking the time to post a review. We genuinely appreciate your feedback and value your opinion. However, we are sorry to hear about the inconvenience and disappointment you experienced during your overall experience with us. We sincerely apologize for any issues you encountered and want to make things right. In order to rectify the situation and provide a satisfactory resolution, we kindly request more information from you. It would be greatly appreciated if you could provide us with your contact details, such as your phone number or email address. This will enable us to reach out to you directly and address your concerns in a more personalized manner. Once again, we apologize for any inconvenience caused, and we are committed to ensuring your satisfaction. Your feedback is invaluable to us, and we would like the opportunity to make amends. We look forward to connecting with you and working towards a resolution.

Response from Gem Shopping NetworkJun 12, 2023

We sincerely apologize for the delay in shipping your order. We understand the frustration and inconvenience this may have caused you, and we deeply regret any disappointment experienced as a result. Upon receiving your order, we immediately contacted the vendor responsible for fulfilling it. Unfortunately, there was a delay in their response, which led to the shipment being postponed. However, we have just received confirmation today that the vendor will be shipping your order to us tomorrow. I left a voicemail in hopes of reaching you to share the good news. Please feel free to reach out to us @1-888-391-9048 for details concerning your order. Thank you again for your patience.

Response from Gem Shopping NetworkMay 8, 2023

Hi Erin, Thanks for your feedback and providing information concerning your order. We tried to reach you by phone on 04/26 and we left a voicemail requesting you contact Customer Service at your earliest convenience. We take the opinions of our customers seriously because they help us grow and become a better business. Our goal has always been to make the customer our priority, and we're sorry that's not what you experienced. We will continue to reach out to you by phone to resolve this issue. If you prefer, please call Customer Service @1-888-391-9048 and we'll work to help make this right!

Response from Gem Shopping NetworkMay 8, 2023

Thanks for your feedback. We've worked for 25 years to create a business that priortizes our customers happiness. We're sorry your experience didn't seem straightforward. We attempted to reach you by phone and left a voicemail, in hopes we hear from you soon to discuss this issue. Please feel free to reach us by phone @1-888-391-9041 or by email @[email protected]. We will attempt again to reach you to resolve this issue.

Response from Gem Shopping NetworkMay 1, 2023

Thanks for your feedback Greg. We apologize if our return policy wasn't clear. Everything we sell on our platform is hand selected and inspected by an expert team of gemologist, then delivered to your doorstep with a 30-day return policy. Unfortunately, I'm unable to retrieve your account by name from the information provided on this review. I would love to give you the status of your refund by phone or email. Please give us a call at @1-888-391-9048, Monday-Friday 9am-5pm Et. We will be available to answer any questions you may have. Thanks again.

Response from Gem Shopping NetworkApr 19, 2023

Thanks for your feedback Patricia. We apologize that the order didn't meet your standards. Our dedicated team of gemologist and partners work hard to provide us with unique selection of fine jewelry and exquisite gemstones. For 25 years, every item has been hand-inspected before shipment to ensure our top-quality standards get delivered in every box. Your order has shipped and scheduled to arrive today. Please let us know if you need further assistance or have any additional questions by reaching Customer Service at 1-888-391-9048. We value you as a customer and thank you for shopping with us.