Gem Shopping NetworkReviews of gemshopping.com

Response from Gem Shopping NetworkJun 13, 2023

Hello Leroy, Thank you for your review! We're glad to hear that you find our pendant necklace beautiful, and we apologize that it was smaller than expected. We do try to provide as accurate a description as possible, but we will definitely work on improving the size descriptions of our products in the future. We appreciate your support and look forward to serving you again soon!

Response from Gem Shopping NetworkApr 18, 2023

Dear valued customer, Thank you for taking the time to share your positive experience with our customer service manager, LaTrish Woods. We're sorry to hear that you had a dispute with our accounting department, but we're delighted that LaTrish was able to turn your negative experience into a positive one. We pride ourselves on providing excellent customer service, and it's always heartening to receive feedback like yours. We'll make sure that LaTrish receives the recognition she deserves for her professionalism, understanding, and diligence. Thank you for choosing Gem Shopping Network, and we hope to have the opportunity to serve you again in the future. Best regards, The Gem Shopping Network Team

Response from Gem Shopping NetworkMar 8, 2023

Thank you for taking the time to provide feedback Constance. We’re sorry your shopping experience didn’t go as you expected. This is unusual, and your review will help us improve and strengthen our customer experience. Please let us know if you need anything else!

Response from Gem Shopping NetworkFeb 1, 2023

Thank you for your feedback! Our experts work hard to find you the pieces you adore! For over 25 years, we've mixed education and entertainment to create a one-of-a-kind platform. We look forward to helping you discover even more of what you love.

Response from Gem Shopping NetworkFeb 1, 2023

Thanks so much for your feedback! Our expert customer service representatives work hard to answer any questions you may have or to assist you with returning merchandise. For 25 years, our team of expert gemologist and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is a cause for celebration. Please continue watching our Network in hopes you find something you will love for years to come. Thanks again and call us for assistance anytime!

Response from Gem Shopping NetworkFeb 1, 2023

First, we'd like to say thank you for posting your review. We take customer feedback seriously and look to it as a way to grow stronger and increase customer satisfaction. You can find our Return Policy at the bottom of every Invoice or visit our website, gemshopping.com and select Returns under "Our Company" at the bottom of the web page. We have posted a video with detailed instructions for returning merchandise. For 25 years, our team and expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is a cause for celebration. Thanks again for shopping with us!

Response from Gem Shopping NetworkJan 3, 2023

Hello Mary, Thanks so much for your feedback! One of our expert customer service representatives will reach out to you regarding your order. We work hard to find you the pieces you adore and want to ensure that you are 100% satisfied! GSN.

Response from Gem Shopping NetworkAug 23, 2022

Hello David, Thank you for your review. We’re sorry to hear that your experience didn’t meet our high levels of customer satisfaction. We understand that having a visual reference would give you a better idea of the what the items true size is. We take our commitment to the jewelry and gemstone collectors that use our platforms seriously and will pass your review along to our management team. Please let us know if we can assist you further. And we're glad to have you as part of the Gem Shopping family.