Gem Shopping NetworkReviews of gemshopping.com

Response from Gem Shopping NetworkApr 1, 2024

Dear Ms. Tanja, We sincerely apologize for the delay and the inconsistency with the update regarding your FedEx delivery details. Your satisfaction is our top priority, and we understand the importance of timely and accurate communication. We're pleased you contacted our Customer Service team today to obtain your RMA# for your item. If you encounter any further issues with your order or deliveries, please don't hesitate to contact us @ 1-888-391-9048 Monday-Friday 9 am-5 pm Eastern time. We are here to assist you every step of the way and ensure your experience with us is smooth and satisfactory. Thank you for choosing to shop with us. We value your patronage and are committed to providing exceptional service and jewelry pieces you will love for years to come.

Response from Gem Shopping NetworkFeb 27, 2024

Thank you for sharing your feedback with us, Marsha. We sincerely apologize that the piece you received did not meet your expectations. For the past 25 years, our team of expert gemologists and partners have been working tirelessly to source unique jewelry and gemstones of unparalleled quality. Your feedback will help us improve our services even more. Please don't hesitate to contact our customer service team at @1-888-391-9048 Monday-Friday 9:00am-5:00pm Eastern time and ask for Trish. I would be more than happy to assist you!

Response from Gem Shopping NetworkFeb 20, 2024

Thank you for your feedback, Buddy. We value your feedback and we are disappointed to hear about your recent experience. We apologize for the inconvenience caused by your delivery and we want to make it right. Our team is fully committed to resolving your issue and ensuring that you receive your refund quickly. To help us expedite the process, we urge you to contact Trish, our Customer Service Manager, at 1-888-391-9048. Trish is dedicated to resolving your issue and ensuring your satisfaction. We appreciate your patience and understanding, and we look forward to resolving this matter as soon as possible. GSN

Response from Gem Shopping NetworkFeb 19, 2024

Thank you for reaching out to us Mr. Wei concerning an order you placed on our website. Thank you for taking my call to discuss this matter. As advised we sincerely apologize for the inconvenience this may have caused and thank you for allowing us an opportunity to discuss the issue to explain what occurred. Please let us know if we can further assist you in the future. We look forward to serving you soon.

Response from Gem Shopping NetworkFeb 2, 2024

Thank you for taking the time to provide feedback. We apologize that your experience didn't meet your expectations. For 25 years, we've prioritized our customer's happiness and continuously worked to provide the absolute best in colored gemstones and jewelry. We are happy you received your refund and sincerely apologize for the delay. The refund should have been expedited and received as stated on the Invoice. Please let me know if I can further assist you in the future.

Response from Gem Shopping NetworkJan 19, 2024

Thank you for taking the time to provide your feedback, Carrie. We apologize that your shopping experience did not meet your expectations. However, we are glad that we were able to communicate with you via email regarding your purchase and sizing. Please let us know if you need any further assistance or if there is anything else we can help you with.

Response from Gem Shopping NetworkJan 3, 2024

Thank you for sharing your thoughts with us. We're sorry to hear that your experience didn't meet your expectations. We want you to know that we strive to prioritize our customers' satisfaction and continuously improve our offerings in colored gemstones, jewelry, entertainment, and education for our viewers. Your feedback is valuable to us, and we appreciate you taking the time to provide it. Thank you.

Response from Gem Shopping NetworkDec 18, 2023

We sincerely apologize for the delay in your order. We attempted to reach you by phone to provide an update, but unfortunately, we couldn't leave a voicemail with the contact number on file. We're pleased to inform you that your order is scheduled to ship today via FedEx Overnight, and you will receive an email confirmation shortly. If you have any further questions or require assistance, please don't hesitate to contact our Customer Service team at 1-888-391-9048. I appreciate your understanding, and we appreciate your patience.