GEHAReviews of geha.com

This company should be investigated for fraud. Their customer service is nonexistent, and that’s after you stay on hold forever, and calls getting terminated. One would be nuts to even consider them for insurance. Clearly the worst insurance provider (and I use that term loosely) I’ve ever experienced. Terrible, and I mean the very worst, in customer service, along with employees who may it perfectly clear that they have zero interest in their jobs and would prefer to be anywhere other work. Horrible, horrible, and more horrible!

Claim payments now take up to 7-8 months. No live representatives are available to answer any questions. We will have to get out of network to keep our sanity. I also advise our patients against getting covered by GEHA if there is a choice. They are USELESS!!!

If i could give zero or negative i would, wasting my time and never do what they say, i think they are trained to say they will take care of it and nothing happens, 10 times now over 18 months, i'm going to file a court case if this last time gets no results and why would it?

GEHA is not processing claims. I have three submissions for my claims (twice through the App and once online), three different confirmation numbers, but none of them have been processed two months later. GEHA should be banned from doing business with the government or any other agency.

I have had GEHA Dental Overseas for over 20 years. Since they made the switch in their processing of claims, my claims have not been processed in a timely. I had 2 claims for services in late 2024 and submitted my clams in early 2025, after receiving the bills. The claims ended up being loaded in their system twice, approx. a month apart. After monitoring the claim status online I started making chat inquires and was told by a representative that it takes up to 75 business days to process a claim. Even caught them laying about when the claims initially arrived, they were using the 2 time they were loaded, not the first time as date of arrival, but I had evidence to the contrary and proved it to them. After about 5 different chats, they finely processed the claims 101 business after they were initially received by GEHA Dental. I have another claim pending right now and it already at 60 business days since it arrived and is still pending. I have a FEHB plan for overseas care that pays my health clams in less than 30 calendar days and they are far more complex that the dental claims. Will switch plans during OPM's next open season.

Failure to file appropriate paperwork for silverscript changeover with Medicare. I am on third inhaler as they keep changing which one is authorized

Total Failure o every level. Customer service is HORRIBLE, THEY CANT & WONT FIX WHATS BROKEN. THEY REFUSE TO GIVE EARNED BENEFITS!!

Recently inquired that the hospital in my city is no longer covered by United Health Care. a contract was not signed by either party. Now in order to be a 4patient in a local hospital, I have to drive about 45 minutes to Chattanooga, Tenn. No provision was made. I was toldGEHA that they cannot force them to sign a contract. But what about patients????