GEHAReviews of geha.com

The worst--overseas customer--they provide no support lose claims, dont have a standard process to submit claims, and reject things that are covered services. Thier employees all have different answers to the same question or no answers at all and never have accurate timelines on benefit approval. Claims paid out via check 10 weeks after submission, at about 20% of service cost, due to a variety of deductions that are not codified in claim letter. This appears to be a scam and will change next open season. Pretty shocked they are still a federal employee plan provider...

They were disappointing to have as a health insurance provider. It was clear they are not interested in providing good service for their customers or the medical service providers. There are multiple different routing addresses for claims, and often the claim would default to the wrong address. GEHA would send a letter to the medical service provider to resubmit to the correct address rather than rerouting it to the proper department internally. I found them difficult to work with and the medical coverage was minimal. Claims took significantly longer the complete, so we would often be left paying the higher rate and then reimbursed after the claim finally was sent to the MSP. It is also frustrating that they are not the health insurance provider, but an intermediary for a different Health Insurance company that would change on an annual basis. Why not go directly with the Health Insurance company instead of working through an additional layer of management. In all, I was disappointed in GEHA and could not get a new insurance fast enough

We have Geha high option. I broke two teeth. One required a root canal. Both needed crowns. Geha dental refused to pay any toward either required work. Never did I expected they would pay $0. I called and they would not review. This is worthless dental insurance.

My GEHA STANDARD is secondary to aarp UHC advantage plan. The biggest gripe is the GEHA ID CARD does not have the proper group and bin number for secondary payer; consequently, it is a nightmare every time I go to Walgreens pharmacy. They do not run the secondary (GEHA) so there is always a high cost. I have to have them re-run the insurances through again. I had to choose a date when these events took place for this review; however, it happens each time I go to the pharmacy. Also, the rewards do not apply to me. This is really discrimination. For instance, my doctor advised me to get a Mammogram. She suggested as a woman ages, her chances of breast cancer increases. But it appears I am too old to be rewarded for having a mammogram.

True rating is ZERO. Will drop them asap.

We are extremely dissatisfied with GEHA Dental. We signed up for this plan thru Benefeds three yours ago. So far, we had four minor claims. Out of the four, GEHA managed to lose three claims, requiring extensive follow-up on our part. Our latest claim was submitted in October 2023 and GEHA has yet to pay or process the claim. When you write or call them to ask for the status, you never get details… just canned responses. I’ve asked for a management call-back each time, but never received a response. This will be our final year with this insurance company… worst experience ever!

Good morning GEHA Connection Dental Federal. I just wanted to ask you how are even able to sleep at night when you denied claims of this poor soul(ME) who tried her best to contact you, explain to you and begged to communicate with you to connect with her provider and all you paid was $500+ after her treatment due to her bleeding gums, loose teeth and pain and yet you GEHA CONNECTION DENTAL FEDERAL REFUSED TO BELIEVED MY PROVIDER AND REFUSED TO PAY THEM? I WAS A CLIENT/ COSTUMER PAYING $50 SOMETHING EVERY 2 WEEKS FOR A COUPLE OF YEARS UNDER HIGH FAMILY OPTION AND YET YOU DECIDED NOT TO RE IMBURSED MY DENTAL PROVIDER BECAUSE YOU DIDN'T BELIEVED MY DENTAL PROBLEMS ARE REAL? NOW I HAVE TO PAY $4600+ OUT OF POCKEY MONEY ON THE TOP OF ALREADY PAYING $2500 FOR MY DENTAL PROCEDURE IM DECEMBER 2022.!! I HOPE THAT NONE OF YOU WILL EVER EXPERIENCE WHAT I HAVE EXPERIENCED.. EVERY TIME MY PROVIDER WOULD CALL YOU AND GIVE YOU ANYTHING YOU NEED YOU ARE CONSTANTLY ASKING THINGS ONE AFTER ANOTHER! U WANT KETCHUP, MUSTARD, TOMATOES, ONIONS ETCETERA! SO FREAKING RIDICULOUS! BEEN HERE IN THIS COUNTRY FOR OVER 20 PLUS YEARS NEVER HAVE I BEEN TREATED THIS WAY AND DENIED DENTAL RE IMBURSEMENT FOR HIGH OPTION LIKE THIS! ONLY RIGHT IM NO LONGER YOUR COSTUMER BEGINNING THIS YEAR! VERY UNSATISFIED AND VERY UNHAPPY COSTUMER, MYSARAH ANDREWS 919 886 2078

I have had GEHA High Option Dental for Years and generally they have been good, but in 2023 they included what I call a "scam" benefit. It is a third cleaning. Sounds good right? NOT! No dentist will do a third cleaning without a third medical exam, and GEHA will not pay for that third medical exam. Not knowing all this, we scheduled our second cleaning early (expecting the third cleaning later in the year), then were shocked when our dentist (and no other dentist) would honor it, without our paying hundreds of dollars for a medical exam without coverage! I spent HOURS searching for a dentist to do the third cleaning--a complete waste of my time. I am FURIOUS and this makes me question the credibility of this dental plan now and I will start looking at other options.