V. W.
Application of personization details not consistent
The idea of the product and the quality of the shirt itself is nice. I ordered my shirt on two separate occasions. The first product arrived and I had made a mistake on the size. That error was on me, as several other closing sites on FB tend to run small. That said, there was also an error in the imaging. I had selected German Shorthairs for both dogs, one to be black and white and the other to be a more solid liver (or brown). Instead, I ended up with 2 black and white dogs. I made the second order to get the right size, opted to go with a different color of shirt, and double and triple checked the colors for the dogs, livercolired for one and black & white for the other. Instead, I got a solid black dog and a brown & white dog. I will wear the shirt, but had I known it was a trap shoot on the personalization, and given the cost, I would not have bought it, let alone two shirts. In the end, all I can say is that the overall experience was disappointing. NOTE: I want to let everyone know that a representative from the company reached out to me right away and I appreciated that. They asked that I send pictures of the shirts and show the mistakes that were made and a desire to make it right. By the time I read their response, I was away from home and/or tied up with appts. and I wasn't able to get pics sent until yesterday. Mistakes can happen and their outreach, not once but twice, meant a lot. With it being the weekend, I don't anticipate a response until at least this coming week.
Response from GearLitMay 3, 2021
We sincerely apologize that you had an unsatisfied experience with our company. We truly want to make the thing right & we did send you an email to ask for further information regarding this issue. We will be looking forward to hearing from you and rest assured that we will provide with proper solution.