GearLaunchReviews of gearlaunch.com

Response from GearLaunchMar 25, 2025

Hello Spencer, We're sorry to hear about your experience and understand how frustrating this must be. Sometimes, confirmation emails can end up in the spam or promotions folder, so we recommend checking there just in case. We want to make this right as quickly as possible. Please send us an email with the email address used to place the order at [email protected] and we'll be happy to review the status and provide an update. We're here to help and appreciate your patience! Best, GearLaunch

Response from GearLaunchMar 13, 2025

Hello Mr. Greener, Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store. It’s very simple to contact us. Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/ The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence. At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly. If you have already sent us an email, we can assure you that appropriate action has been taken. Best, GearLaunch

Response from GearLaunchMar 5, 2025

Hello Michael, Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store. It’s very simple to contact us. Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/ I can assure you that the legal email address works properly. The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence. At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly. If you have already sent us an email, we can assure you that appropriate action has been taken. Best, GearLaunch

Response from GearLaunchFeb 13, 2025

Hi Ray, We sincerely apologize for the inconvenience and frustration caused by the delivery delay. We understand how important it is for your order to arrive on time, and we appreciate your patience. As our Customer Service team has explained, international deliveries typically take 4-6 weeks to arrive, depending on customs processing and local postal services in the destination country. While we understand this may be frustrating, we kindly ask that you allow until February 17 for your package to arrive. If you have not received your order by February 17, please reach out to us again, and we will be happy to assist you with either a replacement or a refund. Thank you for your understanding. Best, GearLaunch

Response from GearLaunchJan 10, 2025

Hello, Thank you for reaching out, and we’re very sorry to hear about the frustration this experience has caused. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/ Best, GearLaunch

Response from GearLaunchDec 6, 2024

Hello Christina, We sincerely apologize for the issue with your order. Our records indicate that you’re already in contact with one of our Customer Service agents, who is assisting you with this matter. To help us resolve your concern promptly, our team has requested additional details about the item you received. We kindly ask that you provide this information at your earliest convenience. Thank you for your cooperation, and we’re committed to resolving this for you as quickly as possible. Best, GearLaunch

Response from GearLaunchNov 27, 2024

Hello Michael, Thank you for your feedback, and we sincerely apologize for the issue you experienced with your order. When an order is placed, we send a confirmation email with the item details for verification to ensure everything is correct before printing. In this case, the item was printed as it was ordered, which is why we’re unable to issue a refund. Unfortunately because your order is disputed, the funds are withheld by your payment institution until the issue is resolved. Please follow up with them about the status of your dispute. We apologize for the inconvenience. Best, GearLaunch

Response from GearLaunchNov 26, 2024

Hello Vel, Thank you for reaching out. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores. Please contact us at [email protected] with your order information; we'll be glad to look into it. Best, GearLaunch