GearLaunchReviews of gearlaunch.com

Response from GearLaunchAug 22, 2025

Hello William, Like we explained on the review you left in July 24, the only way to assist you is to provide us with your domain name and store name. If you have already sent that information to the email we provided then, I'm sure you've received an answer by now. Regarding the bad reviews you mentioned, unfortunately those have been from users like you who have used our platform to create or sell materials that infringe upon any third-party rights, including intellectual property. We must also clarify that posting public reviews, complaints, or threats will not alter the outcome of this decision. We reserve the right to enforce our policies to protect the rights of individuals and the integrity of our platform. Regards, GearLaunch

Response from GearLaunchAug 4, 2025

Hello Nahid, Thank you for reaching out. Following a review of your account, we have determined that the user account under which your store was created violated our Sellers' Agreement. As a result, the account has been banned from our platform, and all associated stores have been shut down accordingly. As we've informed to you in 2023, because of the nature of the violation, any remaining funds linked to the affected stores will not be released. Our company takes the protection of third-party intellectual property rights very seriously, and we are committed to maintaining a platform that respects and enforces those rights. For more information, we encourage you to review our Terms of Service: https://www.gearlaunch.com/policy-types/terms-and-conditions We appreciate your understanding. Sincerely, GearLaunch

Response from GearLaunchMay 28, 2025

Hello Randy, We’re sorry to hear about your experience and appreciate the opportunity to clarify. When you placed your order, a confirmation email with your order details was sent, followed by a shipping notification that included your tracking number. As explained by our Customer Service team, your item was shipped via USPS Flats. This shipping method doesn’t display detailed tracking on the USPS website, but real-time scan updates are available through the EasyPost tracking link we provided. You also selected the shipping warranty at checkout, which allows us to offer a replacement or refund if the item is lost or arrives damaged. To process this, we kindly ask customers to complete a short form for verification purposes. After reviewing your tracking details, we’ve confirmed that the package is being returned to us. A replacement order is already in progress, and our Customer Service team has reached out again to confirm your address to ensure a successful delivery. If you have any further questions or concerns, please don’t hesitate to reply to the latest email from our team. We’re here to help. Best, GearLaunch

Response from GearLaunchMay 21, 2025

Hello, Thank you for bringing this to our attention. This sounds like a very serious issue, and we truly appreciate your effort in reporting it. To help us investigate further, we kindly ask that you provide the name of the online store that the link directed to. Additionally, screenshots of the post and the Facebook profile would be extremely helpful in our efforts to look into this matter. However, because each individual store owner handles their own social media and advertising for their website, we strongly recommend reporting the social media posts and profiles to their support team directly. Please send us this information at your earliest convenience to [email protected], and we will take immediate steps to address the situation. Thank you again for your vigilance and cooperation. Regards, GearLaunch

Response from GearLaunchMay 8, 2025

Helo Lisa, We're sorry to hear that your experience didn’t meet expectations. After reviewing your case, we confirmed that the item was not printed as ordered, and our Customer Support team issued a full refund for the product in accordance with our refund policy, which excludes shipping costs. However, as a one-time exception, we have also refunded the shipping cost. This additional refund has been processed and should appear on your bank statement shortly. We appreciate your feedback and the opportunity to make this right. Best, GearLaunch

Response from GearLaunchMay 3, 2025

Hello Teri, Thank you for bringing this to our attention. This sounds like a very serious issue, and we truly appreciate your effort in reporting it. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. To help us investigate further, we kindly ask that you provide the name of the online store that the link directed to. Additionally, screenshots of the post would be extremely helpful in our efforts to look into this matter. Please send us this information at your earliest convenience, and we will take immediate steps to address the situation. Thank you again for your vigilance and cooperation. Best, GearLaunch

Response from GearLaunchMay 5, 2025

Dear Md Mamun, We appreciate your feedback, though we must clarify the situation. Your store was permanently deactivated due to repeated violations of our Terms of Service, specifically the use of protected trademarks related to musical artists. This type of content misleads buyers and exposes both our platform and sellers to legal risk. As communicated via email last week, this is why your account was closed and associated profit withheld. We take intellectual property rights seriously and are committed to maintaining a safe, compliant environment for all users. If you have further questions, please reach out to our team directly. Best, GearLaunch