PR
I was waiting for an order
I was waiting for an order. I didn't get it and after a while I got a notice from post office that there was postage due of $5.16, after I'd paid for postage. Shirt came in an "envolope" so they only paid for an envelope. It was too thick for an envelope and didn't qualified. I asked Post office and they said that this company does this a lot and sometimes even puts a note on it saying "this is an envelope." It does not qualify as an envelope and they are passing on the mailing expense to the consumer. I finally picked it up from post office, I t has an invoice number on it from 12/18. Nedless to say I didn't get it by Christmas.
Response from GearLaunchJan 29, 2026
Hello, Thank you for taking the time to share your experience. We’re truly sorry for the frustration this order caused, especially during the holiday season when timing is so important. Regarding the postage due, this is not the experience we want for our customers. We will gladly refund the amount you were required to pay upon pickup; all you need to do is contact our Customer Service team with your order details at [email protected] so we can assist you promptly. As for the delivery timing, during peak holiday periods postal services experience significantly higher volumes, which can result in delays, reprocessing, or additional handling requirements outside of our control. Unfortunately, this can sometimes impact delivery timelines, even when orders are shipped on time. We appreciate your patience and the opportunity to make this right, and we sincerely apologize for the inconvenience you experienced. Best, GearLaunch