GearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
GearLaunch (gearlaunch.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
gearlaunch.com
Website
gearlaunch.com
Category
IT & Communication
Location
Salt Lake City
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I ordered a t-shirt and it had defects in the print! I contacted GearLaunch and they said it was as pictured in the order photo! I had ordered the same shirt earlier in a different color and the flaws were not visible! They refused to issue a refund or replacement of the shirt!!
Buyer beware!!!!!
Response from GearLaunchJun 24, 2026
Hi Larry,
Thank you for your message. The last order we have on file under your name is from August of 2022.
We'll be happy to assist you. Please reach out to our Customer Service team at [email protected] with your order information.
Best,
GearLaunch
ML
mark L.
I ordered a T-shirt from them
I ordered a T-shirt from them, lite weight T-shirt, the logo was 4 inches too low. I called them on it, and didn't want to fix the problem. If I tucked this T-shirt in my pants you wouldn't be able to read the lettering on the bottom. 7 inches of space from the top of collar to where they started the logo. LOOKS WEIRD, won't wear it out in public. After shipping I m out $46.00.
Response from GearLaunchJun 10, 2026
Hello Mark,
Thank you for your feedback.
After reviewing the design settings and the way that design was created, we can confirm that the item was printed as shown on the order screen. We’re unable to modify the placement of the design; unfortunately we’re unable to replace or refund your order.
We understand this may not be the outcome you were hoping for and sincerely appreciate your understanding. If you have any further questions, please don’t hesitate to contact our Customer Support team.
Best,
GearLaunch
RA
RAFox
This Company Hacked Records on FB To Make Sales
My Veterinarian clinic's records were hacked by someone in this organization and sent out post to all of the clinic's customers CLAIMING to be selling shirts on behalf of the clinic to raise funds for a animal hospital. Some of the customers, including me ordered a shirt. We became suspicious when SEVERAL posts with different names of representatives from this organization solicited continuously. Upon contacting the Vet clinic, they had never heard of GearLaunch and reported the hack. I requested an immediate refund, and I'm sure this money is lost, and I reported it to paypal. So BE WARNED.
Response from GearLaunchMay 1, 2026
Hello,
Thank you for reaching out to us. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
However, because each individual store owner handles their own social media and advertising for their website, please report the Facebook posts and profiles to their support team directly.
Best,
GearLaunch
TE
Terry
additional postage due
I ordered a tee shirt and when I received it, I owed an additional $6.01 for postage. I know when I ordered it, I paid for shipping. This is ridiculous. I, like the other reviewers on this page, will never do business with this company again. I'd write and ask for the money to be refunded to me, but it will be a waste of time. So, I eat the additional shipping. Be wary ordering from this company.
Response from GearLaunchMay 1, 2026
Hello Terry,
Thank you for reaching out to us. We're very sorry for this technical error.
We'll be glad to refund the additional fee you paid; please reach out to our Customer Service team at [email protected] with your name and order number so they can process it as soon as possible.
We appreciate your patience and understanding.
Best,
GearLaunch
JN
John N.
Stop enabling the blatant scammers…
Stop enabling the blatant scammers using your platform. Dont tell me to report them. If you can't spot them, seeing as a 4 year old could spot them, then one would assume you are complicit.
Here is one example. They have been posting fake stories about "my autistic daughter made this" dreamsellers99 dot com. Just search Facebook for the domain name and see how long you have been enabling this scam.
There are many more. Stop enabling them.
Response from GearLaunchApr 30, 2026
Hello John,
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
However, because each individual store owner handles their own social media and advertising for their website, please report the Facebook posts and profiles to their support team directly.
Best,
GearLaunch
Best,
GearLaunch
EW
Erik W.
Garbage!!
Garbage!!! The t-shirt i got looked like it was literally printed in someone's basement. The print was crooked, faded, and just overall terrible.
After shipping I ended up paying like $35 for a garbage t-shirt I could have done myself with a sharpie marker.
Response from GearLaunchMay 1, 2026
Hello Erik,
Thank you for your feedback and we're sorry for the issue with your order.
Regretfully we are unable to process any request of a refund or return of your order as it is disputed with Paypal and the funds have been withheld. Please follow up with them directly for a resolution. Our apologies again for any inconvenience.
Best,
GearLaunch
KJ
Kris J.
description of material used is not…
description of material used is not clear...cotton t-shirt...one would think a regular cotton shirt...BUT NO...they are heavy cotton...way to hot for regular summer ware, and don't fit like regular cotton t shirts...but they don't say this and if you don't like it you can pay 10.00 more for a different size. I will NEVER use this company again.
Response from GearLaunchMar 7, 2026
Hello Kris,
Thank you again for reaching out and for sharing your concerns in your review. We’re very sorry to hear that the sizing and material of the items you received did not meet your expectations.
As a one-time courtesy, we’d be happy to offer you a replacement in a different style, which has a more relaxed fit and may be a better option for your needs. You won’t need to return the items you’ve already received, and there will be no additional cost for this replacement.
One of our Customer Service agents will contact you shortly.
Best,
GearLaunch
EL
Ellen
There is no option for 0 star
There is no option for 0 star. This company is printing shirts using a stolen copyrighted logo. Completely ignoring complaints that it is copyrighted. This is stealing money from a non profit
Response from GearLaunchMar 7, 2026
Hello Ellen,
Thank you for reaching out.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
