GearLaunchGearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
GearLaunch (gearlaunch.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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euanj
Great business. Super easy ordering platform and very responsive customer service. I will definitely use them again.
Response from GearLaunchOct 22, 2023
Hello Euanj, Thank you for the 5-star review! Best, GearLaunch
Mike P.
I have been very impressed with being kept up to date on my order! So far I’m very impressed!
Response from GearLaunchOct 18, 2023
Hello Mike, At GearLaunch, we'll keep you updated on your order until you receive it. Thanks for the great review! Best, GearLaunch
Karl
Fantastic quality shirts and even though I am an over seas customer customer service second to none offering prompt responses and solutions fully recommend and will order again
Response from GearLaunchOct 17, 2023
Hello Karl, Thank you for the 5-star review and for sharing your positive experience working with our Customer Service team! Best, GearLaunch
Darren O.
I appreciate the fact that although the original seller's website is no longer valid and the post office had no record of the tracking number, I reached out to gear launch, and the customer service team made sure that you communicated with me in detail regarding my order. They also researched it for me, provided me with what I needed regarding my insurance on the delivery, and provided me with a replacement. Thanks for excellent customer service.
Response from GearLaunchOct 17, 2023
Hello Darren, Thank you for taking the time to leave a review! Our Customer Service team will always go the extra mile to keep our customers informed about their orders. We hope you enjoy your purchase. Best, GearLaunch
JoAnn D.
I reached out to them and they made it right by sending the correct one Told me I didn’t need to send the other back great customer service
Response from GearLaunchOct 12, 2023
Hello JoAnn, Thank you for the great review and for reaching out! We hope you enjoy your purchase. Best, GearLaunch
Françoise P.
Je voudrais remercier Customer Service Team de m'avoir imprimé un sweat shirt de taille plus petite que le 1er envoyé. Je me suis trompée dans la taille et ils m'ont imprimé un 2ème sweat identique SANS QUE JE DOIVE RENVOYER LE 1ER. J'ai pu le garder aussi et j'ai juste du payer 10 euros pour l'envoi de 2ème. Et de plus j'ai lu que cela faisait partie de leur politique commerciale. C'est géant !
Response from GearLaunchOct 9, 2023
Hello Francoise, Thank you so much for this great review! We're happy you contacted us and that our Customer Service team processed your replacement without much hassle. We look forward to being of service again in the future. Best, GearLaunch
mark W.
I ordered a jigsaw puzzle from them and when it arrived the pieces inside the box didn't correspond to the picture on the box. I contacted them and they cheerfully and quickly sent me the right puzzle. Very easy to deal with.
Response from GearLaunchOct 9, 2023
Hello Mark, Thank you so much for this great review! We're happy you contacted us and that our Customer Service team processed the correct order without much hassle. We look forward to being of service again in the future. Best, GearLaunch
Ferdaus A.
It’s very good, but i faced some difficulties when i started setting dns,otherwise its very good
Response from GearLaunchOct 6, 2023
Hello Ferdaus, Thank you so much for taking the time to leave a review. We're glad to hear our seller support team helped you set up your store. Don't hesitate to contact us if you need assistance. Best, GearLaunch
