GearLaunchReviews of gearlaunch.com

3.4302 reviews
IT & Communication
Salt Lake City

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GearLaunch

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About GearLaunch

GearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.

GearLaunch (gearlaunch.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gearlaunch.com
Website: gearlaunch.com
Category: IT & Communication
Location: Salt Lake City
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GearLaunch reviews

Showing 168 reviews with 5 stars · Clear filters

Chris R.
Nov 12, 2023
Quick to reply and let me know where my…
Quick to reply and let me know where my order was. Many thanks. Chrissy
Jack W.
Nov 9, 2023
Fast service
Fast service. Very good product. Arrived a week earlier than stated. A wonderful company that does quality work.
Response from GearLaunchNov 16, 2023
Hello Jack, Thank you for sharing your experience! We hope you enjoy your purchase. Best, GearLaunch
Kc W.
Nov 9, 2023
Professional and responsible
Professional and responsible. They told me that my order was out of stock and gave me choices. I asked for a full refund. And they did that promptly. Refund received. Thank you.
Response from GearLaunchNov 16, 2023
Hello KC, We're sorry we weren't able to fulfill your order. We appreciate you taking the time to leave us this great review. Don't hesitate to contact us if you need assistance in future orders. Best, GearLaunch
Cynthia C.
Nov 3, 2023
Great products and great customer service!
I am super happy with my purchase and even happier with the customer service. Was sent the wrong color but was immediately sent the right color. Will be ordering from them again. Thank you!!
Response from GearLaunchNov 13, 2023
Hello Cynthia, Thank you so much for the 5-star review! It's great to know that our Customer Service team was able to process your request easily. We hope you enjoyed your purchase. Regards, GearLaunch
Vinny S.
Oct 31, 2023
Gearlaunch illegally uses Music for…
Gearlaunch illegally uses Music for Veterans Logo. Like criminals they go DIRECTLY ON TO OUR FACEBOOK PAGE to sell their goods! Our nonprofit helps Veterans reintegrate into civilian life so, every dollar that goes to Gearlaunch is taken from our work ...and they refuse to stop!
Response from GearLaunchNov 13, 2023
Hello Vinny, Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. We replied to your email on October 30 and the link you reported was removed. Like we explained by email and in other reviews you've left, because each individual store owner handles their own social media and advertising for their website, we recommend reporting those to Facebook support directly. If you have additional questions, please email us at [email protected]. Best, GearLaunch
Randy
Oct 30, 2023
I ordered 2 custom T-Shirts and a few…
I ordered 2 custom T-Shirts and a few days later I noticed that I placed my order wrong. The order said 2 large in white. I wanted 1 in pink XL. The order was already started BUT when I contacted them, against policy, they would attempt to change my order. They DID!
Response from GearLaunchNov 11, 2023
Hello Randy, Thank you so much for this great review! While sometimes it's not possible for us to modify orders, we're happy our Customer Service team was able to make this adjustment on your order before it shipped. We hope you enjoy your order! Best, GearLaunch
mark C.
Oct 28, 2023
Ordered product through gear launch
Ordered product through gear launch. Shipper lost product, but gear launch were on the case and reshiped asap with great communication. Well done gear launch.
Response from GearLaunchNov 11, 2023
Hello Mark, Thank you so much for the 5-star review! We appreciate your trust and we're happy you received your order. Best, GearLaunch
Charles W.
Oct 20, 2023
Have ordered several items and they…
Have ordered several items and they have come just as shown. Customer service has been excellent in updating or changing an order, thank you!
Response from GearLaunchOct 23, 2023
Hello Charles, Thank you for sharing your positive experience! We pride ourselves on timely communication and providing detailed information about any order placed through our platform. We hope you enjoyed your purchase. Regards, GearLaunch

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