Susanne G.
Order placed and paid 21th.July
Order placed and paid 21th.July. Not yet received 25.th.September. Then they can find your order confirmation. Stay away from this company. You never get your order,
Response from GearLaunchSep 28, 2021
Hi Susanne, Thank you for your message. First of all, I want to apologize for the experience you’ve had. I understand how frustrating shipping delays can be and I’m sorry you’ve had to spend so much time on this. I see that the agent sent a reply to you on September 21 informing you of a replacement that has been sent. It’s possible you may have missed it or that it may have been incorrectly sorted as spam. Moving forward, I’d like to resolve this situation for you immediately. If you still haven’t received your replacement, please let me know asap, and I’ll be glad to follow up with you directly via email. Best, GearLaunch