GearLaunchReviews of gearlaunch.com

Response from GearLaunchDec 8, 2022

Hello Soudjour, Thank you for contacting us. GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. We will be happy to look into it if you can please send us some screenshots of what you're referring to at [email protected]. Best, GearLaunch

Response from GearLaunchNov 17, 2022

Hello Martin, Thank you for contacting us. GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/ The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence. At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly. Regarding the Facebook posts, feel free to report those to Facebook support directly. Best, GearLaunch

Response from GearLaunchNov 8, 2022

Hello Jacque, Thank you for your message and we sincerely apologize for the issue with your order. Our Customer Service team has replied to your email. A replacement of your order is already in the works and soon you'll get a new tracking number. If you have any questions, please reply to our message. We'll be glad to assist you. Best, GearLaunch

Response from GearLaunchOct 5, 2022

Hello Roland, Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/ At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly. If you have already sent us an email, we can assure you that appropriate action has been taken. Best, GearLaunch

Response from GearLaunchSep 12, 2022

Hello, Thank you for your review. GearLaunch is an e-commerce platform based in the United States that provides service to anyone that wants to create and sell custom products: https://www.gearlaunch.com/resources/faq/ Items are printed in the U.S.A. and shipped from our partners' locations in the U.S.A. When customers place an order, they receive a confirmation email, and a tracking number is emailed when orders are shipped so customers can track their orders at any time. If you have an issue with an order, please send us an email at [email protected] and our Customer Service team will be glad to assist. Additionally, for any kind of legal inquiry, please send a notice of copyright infringement containing the information outlined here: https://www.gearlaunch.com/policies/dmca/ Best, GearLaunch

Response from GearLaunchJul 20, 2022

Hello Douglas, Thank you very much for your feedback and we’re sorry for the issue with your orders. We see that you’re already in contact with our Customer Service team and you’ve provided pictures of the items, however we were unable to review what you mentioned in your complaint because the images are too small. Please help us send our team the images they requested and we will be glad to review them. We hope to hear from you soon. Best,

Response from GearLaunchAug 17, 2022

Hello Ernest, Thank you for your message. As an e-Commerce business we must charge sales tax when we have nexus in a state. Tax is calculated by a software that complies with current regulations for online purchases. Our software receives regular updates to keep us compliant with all regulatory requirements. We have passed on the information you've provided however, so that it can be considered in future software updates. Best, GearLaunch

Response from GearLaunchMay 16, 2022

Hello Bill, Thank you for your message. Regarding your comment about spam, online stores are in charge of their own advertising and marketing. On the other hand, GearLaunch does provide customer support to anyone who purchases on any of the stores using our platform or using the app on Shopify. However, we will be glad to assist you. Please send us the emails you've received at [email protected], and we’ll look into it further. A screenshot is also helpful as long as it includes the headers, specifically, the email address the email was sent from. We look forward to hearing from you. Best, GearLaunch