GearLaunchReviews of gearlaunch.com

Response from GearLaunchFeb 24, 2023

Hello Christine, Thank you for your message. Different customers experience different situations with their orders that we solve as soon as they contact us. If you have additional questions or concerns we'd appreciate it if you send us an email at [email protected] instead of another bad review. We're always happy to help. Best, GearLaunch

Response from GearLaunchFeb 7, 2023

Hello Christine, Thank you for your message. The total of your order went up to $53 USD because you selected expedited shipping; standard shipping is $5.99 USD. When someone places an order, they receive a confirmation email to the email address entered during the purchase. Then they receive a new email with a tracking number when the order has shipped. We ask customers to make sure they check their spam folder just in case those notifications were sorted incorrectly. Customer service is available through email at [email protected] or through chat on the webiste you purchased from. We never received an email from you about this situation. Good news is, your order was delivered yesterday. Unfortunately, it was delivered past the estimated date we provided; carriers can experience occasional delays . That's why we have refunded the expedited portion of your shipping. If you have additional questions or concerns, don't hesitate to contact us. Best, GearLaunch

Response from GearLaunchFeb 2, 2023

Hi Bob, Thank you for your message. Please note GearLaunch licenses a software platform that third parties can use to set up their own online stores. GearLaunch also does not do any advertising or marketing for any store, nor does it print or ship items purchased from any store. Our customer support is available through chat on the website you purchased from. When someone places an order, they receive a confirmation email to the email address entered during the purchase. Then they receive a new email with a tracking number when the order has shipped. We ask customers to make sure they check their spam folder just in case those notifications were sorted incorrectly. Your order was placed on January 29 and it has shipped now. Because we haven't received an email from you, we'll have someone from our Customer Service team contact with your tracking number. Best, GearLaunch

Response from GearLaunchJan 25, 2023

Hello Uvi, Thank you for your message. When someone places an order, they receive a confirmation email to the email address entered during the purchase. Then they receive a new email with a tracking number when the order has shipped. We ask customers to make sure they check their spam folder just in case those notifications were sorted incorrectly. Our customer support is available through chat on the website you purchased from. Your order number should begin with the letters OR_. Unfortunately, we haven't found an order under your name, so please email us at [email protected] with your name and email address in your order and we will be glad to track it. Best, GearLaunch

Response from GearLaunchJan 18, 2023

Hello Julie, Thank you for your message. We’re sorry for the inconvenience. Our items are made to order, we don’t have items in stock. If you ordered at night and contacted us the next day, it was impossible for our team to cancel your order because you selected the “rush” printing option, meaning that your order was sent to printing immediately after it was confirmed. Our team has been in touch with you since December 16 and has already provided you the address and instructions to return the item so we can refund your order. We hope you can email us the tracking number soon. Best, GearLaunch

Response from GearLaunchJan 14, 2023

Hello Lisa, Thank you for contacting us. We are very sorry for the issue with your order. When you add items to your cart, you have a chance to review your order before confirming it; buyers can see the order summary as you’re entering your shipping and billing information. We don't have items in stock; our items are printed to order. Once an order is placed, it’ll be printed and shipped automatically. if you contacted us the next day, that's why we weren't able to cancel your order. Our Customer Service team is available by email and chat through the website you purchased from. If your order has shipped, please keep an eye on the tracking number emailed to you for updates. Make sure to check your spam folder. Please note GearLaunch licenses a software platform that third parties can use to set up their own online stores. GearLaunch also does not do any advertising or marketing for any store, nor does it print or ship items purchased from any store. If you have any questions, please email us at [email protected]. Best, GearLaunch

Response from GearLaunchDec 12, 2022

Hello Lorrie, Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store. It’s very simple to contact us. Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/ The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence. At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly. We haven't received any complaint from this website, so hopefully you can contact us with the corresponding information soon. Best, GearLaunch

Response from GearLaunchDec 12, 2022

Hello Albert, Thank you for your message. GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. Social media is handled by the owner of the online store directly, so any inquiries about Facebook pages or posts need to be sent to Facebook support directly. Best, GearLaunch