Gear ElevationReviews of gearelevation.com

Response from Gear ElevationOct 8, 2025

Hi John, Thank you for your feedback. We sincerely apologize for any confusion or frustration you experienced. To clarify, our rewards program is an optional add-on that appears during checkout, and customers have full authority to decline enrollment by removing it from their cart. Details about the program and enrollment are also included in the order confirmation email. We always encourage customers to carefully review their order before completing it. That said, we understand how this process can sometimes be unclear, and we regret any inconvenience it caused. Please know that your subscription has been canceled and fully refunded, with no further charges going forward. We appreciate your feedback as it helps us improve, and we’re committed to providing a better experience for all our customers. Thank you again for sharing your experience.

Response from Gear ElevationOct 3, 2025

Hi John, thank you for taking the time to write a review. We deeply regret any frustration or inconvenience this experience may have caused. It is always our intention to provide full transparency and give customers the option to decline subscription services during checkout. The unexpected charge you saw was for the Gear Elevation Rewards Program subscription. Enrollment in this program is clearly displayed at checkout and a confirmation is also listed in the order confirmation email. This allows customers to review the details and opt out if desired. We understand your concerns and recognize that there may have been an oversight in this case. We would like the opportunity to review this and work towards an agreeable resolution with you. Please reach out to us via [email protected], live chat, or by calling 888-353-8373 so we can ensure everything is resolved to your satisfaction. Looking forward to speaking with you!

Response from Gear ElevationSep 27, 2025

Hi David, thank you for taking the time to share your feedback. We’re truly sorry for the concern and frustration this situation has caused. We’d very much like the opportunity to investigate this charge for you and address all of your concerns directly. For faster assistance, please don’t hesitate to connect with us through live chat or by calling 888-353-8373 so our team can look into this right away. We appreciate your review and look forward to speaking with you to resolve this matter.

Response from Gear ElevationSep 26, 2025

Hi Riley, thank you for sharing your experience. We sincerely apologize for the frustration and concern this has caused. It is always our intention to be fully transparent with all of our digital services, including the Gear Elevation Rewards Program. Enrollment is displayed at checkout and also listed in the order confirmation email, which gives customers the opportunity to review the details and cancel before the 30-day trial ends. We understand that this may have been unclear in your case and are truly sorry for the inconvenience. We also apologize for the trouble you experienced reaching us. Our web team is working diligently to resolve this issue. For faster assistance, you may also connect with us through live chat or by calling 888-353-8373. Your feedback is very important to us, and we would greatly appreciate the chance to assist you directly and make things right.

Response from Gear ElevationSep 17, 2025

Hi Sharon, we’re very sorry to hear that the product you received did not match your expectations or the description. We strive to deliver high-quality items to our valued customers, and it’s disappointing to know we fell short in your case. Regarding our address, while we use a third-party facility for shipping and returns, our support team is always available to assist you directly. We want to ensure your concerns are addressed fully and to your satisfaction. We’d really like the chance to make this right. Please reach out to our customer service team at [email protected], via chat, or by calling 888-353-8373 so we can review your order in detail. If possible, sharing a photo of the product you received will help us investigate and provide a proper resolution, whether that’s a replacement or another option. Thank you for bringing this to our attention. We appreciate the chance to resolve this for you.

Response from Gear ElevationSep 14, 2025

Hi Ma Eli, thank you for writing a review. We sincerely apologize for the inconvenience and concern this has caused, as well as for the trouble you had getting a hold of us. To clarify, the Gear Elevation Rewards Program is an optional enrollment that is presented at checkout and confirmed in the order email. This gives customers the chance to review the details and cancel before the billing begins after the 30-day trial. But, we understand there may have been some confusion and we are here to help. Please reach out to our customer service team at [email protected], via chat, or by calling 888-353-8373 so we can review your account, cancel the subscription if you wish, and make sure everything is resolved to your satisfaction. Looking forward to speaking with you!

Response from Gear ElevationSep 12, 2025

Hi there, Thank you for taking the time to share your experience, though we’re truly sorry to hear it was a disappointing one. We completely understand your frustration regarding the delivery delays and communication issues. While some shipping delays especially those involving customs are unfortunately beyond our control, we know that’s not an excuse, and we sincerely apologize for the inconvenience it caused. We also apologize for the email errors you encountered. While your messages did reach us, there have been occasional system issues that may have given the impression that they didn’t. We’re actively working to resolve this on our end so it doesn’t impact others going forward. Your feedback is incredibly valuable to us, and we're using it to improve both our service and our systems. If there’s anything else we can do to make this right or assist you further, please don’t hesitate to contact us directly at [email protected] .

Response from Gear ElevationSep 11, 2025

Hi Jonathan, We're truly sorry to hear about your experience, and we sincerely apologize for the inconvenience you encountered with your order and our support process. This is not the level of service we strive to provide, and your feedback is both heard and appreciated. While we do have policies in place to help guide our resolution process, we understand that every situation is unique, and we’re sorry we fell short in your case. It’s never our intention to cause added frustration, especially after a delayed or incorrect delivery. As for the refund, we want to clarify that once a chargeback is filed, the refund is typically processed directly by your bank, not by us. We apologize if that wasn’t made clearer during your communication with our team. Please know we are actively working to improve our customer service and internal processes based on feedback like yours. If there's anything we can still do to help or make things right, we welcome you to reach out at [email protected] or 888-353-8373. Thank you again for sharing your experience, it helps us do better.