Forrest W.
Do Not Use
They decided they could not deliver to my provided address AFTER accepting my money. I had to provide a different address and go there especialy to pick it up. The package arrived late by 12 hours and I could not use it for Halloween. I asked to return it and they have the stupidest policy. They want me to pay to ship it back. I am not the one who failed here. I haven't even opened the stupid package and they can still have it back if they want to come get it or pay for shipping. I finally just disputed the charge on my credit card and they charged me again about 2 weeks later out of... spite?? Now I'm disputing it again.
Response from Gear ElevationNov 18, 2025
We’re very sorry to hear about your experience and apologize for the frustration caused by the delivery issues. We understand how important timely delivery is, especially for special occasions like Halloween, and we regret that we fell short of your expectations. Regarding returns and shipping, our standard policy asks customers to return items at their own expense. That said, we want to ensure every situation is handled fairly, and we regret that this policy felt frustrating in your case. We would like the opportunity to review your order personally and work toward a resolution. Please contact us directly at [email protected] or you can call: 1-888-353-8373 with your order details so we can make this right. Your feedback is important, and we will use it to improve our shipping and customer service processes.