Gear ElevationReviews of gearelevation.com

Response from Gear ElevationDec 13, 2025

Hi Lisa, thank you for taking the time to share your feedback. We sincerely apologize for the unexpected charges associated with the Elevation Rewards program. While we strive to be fully transparent and clearly disclose all digital services at checkout, we understand that these details can sometimes be overlooked. We apologize for any confusion or inconvenience this may have caused. Our records confirm that the subscription has now been canceled and that the most recent charge has been fully refunded. Although we recognize this may not be the exact resolution you were hoping for, we hope this gesture demonstrates our commitment to customer satisfaction while remaining consistent with our policies. Our goal is always to work directly with our customers to reach the most appropriate resolution. Should you need any further assistance or would like us to review additional options, please don’t hesitate to contact our customer support team at [email protected], 888-353-8373, or via live chat. We truly appreciate your feedback and the opportunity to fully address your concerns and restore your confidence in our service.

Response from Gear ElevationDec 6, 2025

Thank you for taking the time to share your experience. Bree. We’re very sorry for the frustration you’ve encountered, including the delayed shipping, lack of tracking information, and challenges reaching our support team. We also apologize for any confusion regarding the subscription, we never want our customers to feel surprised or inconvenienced. We would love the chance to review your order and provide an up-to-date status. Please reach out to our customer support team with your order details at [email protected], or for faster assistance, contact us via chat or call 888-353-8373. We truly appreciate your patience and are committed to restoring your trust.

Response from Gear ElevationDec 3, 2025

We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this situation has caused. This is certainly not the level of service we aim to provide. Your order taking this long without clear updates is unacceptable, and the lack of response from our support team is not okay. We truly appreciate you bringing this to our attention, and we want to make this right for you. Please contact us directly at [email protected] with your order number so we can immediately investigate the delay and provide a resolution as quickly as possible. Thank you for your patience, and again, we apologize for the inconvenience you’ve experienced.

Response from Gear ElevationDec 3, 2025

We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is certainly not the level of service or transparency we aim to provide. We understand your concerns regarding the product description, shipping time, and return process. Your feedback is extremely important to us, and we are currently reviewing your case to ensure it is handled properly. We want to make this right for you. Please reach out to us directly at [email protected] with your order number so we can look into this further and work toward a resolution as quickly as possible. Thank you for bringing this to our attention, and again, we apologize for the inconvenience you’ve experienced.

Response from Gear ElevationNov 25, 2025

We’re very sorry to hear about your experience and understand how frustrating unexpected charges can be. This is certainly not the experience we want for any of our customers. We’d like to look into what happened and resolve this for you as quickly as possible. Could you please contact our support team at [email protected]/ 1-888-353-8373? Once we have your account details, we can review the charges, explain what occurred, and issue any necessary corrections or refunds. Thank you for bringing this to our attention — we appreciate the opportunity to make things right.

Response from Gear ElevationNov 23, 2025

Hi Crystal, thank you for taking the time to share your experience. We truly appreciate you letting us know how this situation affected you, and we are very sorry for the stress and frustration it has caused. We completely understand how upsetting it can be to see an unexpected charge, especially when you were only trying to purchase a gift for your son. Please know that the Gear Elevation Rewards program is an optional service presented at checkout, and customers always have the choice to accept or decline it. The enrollment details, including the 30-day free trial and the $69.99 renewal, are included in the order confirmation email so customers can review or cancel before the trial period ends. We sincerely apologize if this information was not clear at the time of your purchase. Our record confirms that your Gear Rewards subscription has now been fully canceled, and no further charges will be applied. Regarding your concern about your debit card, we want to reassure you that we do not have access to customers’ banking information, nor can we retrieve or update card details. All payments are securely processed through your payment provider, and we only receive authorization for charges approved at checkout. We completely understand why this situation feels alarming, and we’re very sorry for the worry it caused. If there’s anything more we can do to assist or clarify, our team is ready to help anytime. We truly appreciate your business, and hope to have the opportunity to restore your confidence in us in the future.

Response from Gear ElevationNov 19, 2025

Hi, we’re very sorry for the trouble you experienced with your leaf mower order. We fully understand your frustration regarding the missing tracking number, the delayed refund, and the lack of updates — and we appreciate you bringing this to our attention. To be completely transparent, we’re currently waiting for a final update from our supplier so we can provide you with the most accurate and concrete information. We sincerely apologize that this has taken longer than expected. Please rest assured that we’re doing everything we can to move this forward as quickly as possible. Our team is actively following up to get this resolved for you without any further delay. Thank you for your patience, and we’re committed to making this right for you.

Response from Gear ElevationNov 18, 2025

Hi, we’re very sorry to hear about your experience and sincerely apologize for any frustration caused. At Gear Elevation, we take customer feedback seriously, and we never want anyone to feel misled or unsupported. We understand your concerns regarding the product quality and the subscription charge. Please know that we strive to provide accurate product images and descriptions, and we’re actively reviewing our listings to ensure they match expectations. Regarding the subscription, we apologize for any confusion. Our intention is never to charge customers without clear consent. We’d like to make this right for you. Please contact us directly at [email protected] or call 1-888-353-8373 with your order details, and we’ll personally review the situation to work toward a fair resolution. Thank you for sharing your feedback — it helps us improve our products and services.