Gear ElevationReviews of gearelevation.com

Response from Gear ElevationDec 29, 2025

Thank you for sharing your feedback. We sincerely apologize for the mix-up with your coffee mug warmer and understand how frustrating this must have been. Our goal is always to provide clear product descriptions and ensure customers receive the correct item. We truly regret that the resolution offered did not meet your expectations. Your feedback is valuable and will be shared with our team to help improve our fulfillment process and customer experience. We appreciate your honesty and hope to have the opportunity to serve you better in the future.

Response from Gear ElevationDec 28, 2025

Hi Suzanne. Thank you for taking the time to share your experience. We sincerely apologize that your facial TENS unit did not function as expected and that you experienced difficulty reaching our team—we understand how frustrating this must have been. This is not the experience we strive to provide. After reviewing your case, we see that we have responded to your emails and provided a manual to help with operating the device, as requested. Sometimes our responses may land in junk, spam, or other folders, so we kindly ask you to check there. We also want to acknowledge the 12 Month Extended Warranty you purchased. We are fully committed to honoring it and assisting you so you can take full advantage of its benefits. Our goal is to ensure your device is working correctly and that you have a positive experience. If you’re still encountering any issues, we would greatly appreciate it if you could provide a short video demonstrating the issue. You can reach our support team at [email protected], use our live chat for a quicker response, or call us at 888-353-8373 so we can address your concerns, assist with the warranty, and help resolve the issue. We truly value your feedback and the opportunity to make this right.

Response from Gear ElevationDec 26, 2025

We’re very sorry to hear about your experience and truly apologize for any confusion regarding our membership and charges. Our intention is never to frustrate our customers, and we take concerns like this very seriously. We’d like the opportunity to make this right. Please contact our customer service team directly at [email protected] so we can review your account and resolve any outstanding issues promptly. We appreciate your feedback, as it helps us improve our communication and ensure a better experience for all our customers.

Response from Gear ElevationDec 26, 2025

Thank you for sharing your feedback. I’m really sorry to hear about your experience and completely understand how frustrating and upsetting this must have been. This is not the level of service we want anyone to have, and we take your concerns very seriously. I would love the chance to look into your order, address any issues with the shipment or charges, and help find a solution, whether that means reshipping your item or assisting with a refund. Please reach out to us directly with your order details so we can make this right. Thank you again for bringing this to our attention. I truly hope we can restore your confidence in us and give you a much better experience.

Response from Gear ElevationDec 23, 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the level of service we strive to provide. We’d really like the opportunity to look into your order, clarify the concerns regarding the shipment and the rewards program charge, and work toward a resolution, whether that is reshipping your item or assisting with a refund. Please reach out to us directly with your order details so we can help make this right. We appreciate you bringing this to our attention and hope to restore your confidence in our service.

Response from Gear ElevationDec 18, 2025

Thank you for your feedback! We’re very sorry to hear about the frustration with your package being returned to the sender and understand how disappointing this must be. We would like to make this right for you by either reshipping your order or assisting with a refund. We truly appreciate your patience and continued support!

Response from Gear ElevationDec 17, 2025

We’re very sorry to hear about your experience and take your concerns seriously. Our goal is always to provide excellent customer service, and we regret that you feel we fell short. If you’re willing, we would like the opportunity to make this right. Please reach out to us directly at [email protected]/ 1-888-353-8373 so we can review your order and work toward a resolution. We appreciate your feedback and hope to regain your trust.

Response from Gear ElevationDec 15, 2025

Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. We take concerns like this very seriously and want to clarify that we do not enroll customers in subscriptions without consent. That said, we understand how upsetting this situation must feel, and we regret the delay in communication you experienced. Regarding your case, we can confirm that your request was reviewed, and our team did process the cancellation as discussed. If a refund was promised during your conversation with Yvonne and has not yet reflected, we would like the opportunity to immediately review and resolve this for you. Please reach out to us directly at [email protected] with your order details so we can verify the refund status and ensure this is resolved as quickly as possible. Refunds typically take a few business days to appear, depending on the payment provider. We appreciate you bringing this to our attention and truly value your feedback—it helps us improve both our service and communication.