Gear Elevation goes above and beyond to understand the online shopping needs of our customers. With an extensive range of products varying from home decor to health and wellness, you're sure to find products that help elevate your life. Designed to elevate your life, our products cater to diverse tastes, preferences, and lifestyles. From home decor and garden decor to health and wellness, our products are guaranteed to help boost your lifestyle.
Gear Elevation (gearelevation.com) has 385 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Malls & Marketplaces · Grand Rapids, Michigan
Excellent
Malls & Marketplaces · Detroit, Michigan
Excellent
Malls & Marketplaces · Lansing, Michigan
Excellent
Malls & Marketplaces · Clinton Township, Michigan
New
Showing 286 reviews with 1 star · Clear filters
Michael S.
I didn't buy anything from you. What are you doing? Cancel the order and reverse the charge. - Thank you for reversing the charge.
Response from Gear ElevationJan 19, 2024
Hi Michael! We have cancelled and refunded your membership successfully. This charge should not appear on your account moving forward. Have a great day and stay safe.
Heidi
Deceivingly sign people up for memberships!
Response from Gear ElevationJan 19, 2024
Hi Heidi! We have cancelled and refunded your membership successfully. This charge should not appear on your account moving forward. Have a great day and stay safe.
Richard C.
When I purchased 2 items, I paid for those items and I was not advised that there would be membership/rewards fees charged each month. So for the 2 items which cost a total of 42$ CAD I was charged 2 amounts of 28.16$ CAD on Dec 1st and the company does not want to reimburse me. No savings here! I tried to log into my account at Gear Elevation and I'm told I do not have an account...?? Stick with Amazon. I definitely do NOT recommend this company.
Response from Gear ElevationDec 5, 2023
Hi Richard, we appreciate you sharing your honest feedback. We would like to sincerely apologize for the inconvenience caused. Our records indicates that your subscription was canceled upon request. We have also refunded the most recent charge for the membership. Please know that we only charged you for the month December, first month is a 30-Day Free Trial. Rest assured you will not receive a charge for the subscription moving forward. If you have further questions or concerns, please feel free to reach out to our customer service helpline.
Tonio M.
Bande de voleurs
Response from Gear ElevationNov 10, 2023
Hi Tonio! Thank you for the feedback. We would like the opportunity to investigate your feedback further. Please feel free to send us an email at [email protected] or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.
Doaa
If i could give zero stars, I would! I ordered an item that they said it will be delivered within 3 days and now it’s over 2 weeks and I don't even know if it will ever come! I emailed the customer service a few times and they return my emails with automatic replies that doesn't solve the problem or gives me a valid link to track my order! the worst company I've ever dealt with. I even think that it's a scam website! not recommended! Be careful… I never received my order and they never really reply… it’s all AI… thieves!! A waste of €90 and imagine that they do that on daily basis tracking victims from all over the planet!! How come there’s no authority to check on which face companies?!!!! Unbelievable
Response from Gear ElevationNov 5, 2023
Hi Doaa! We appreciate you for taking the time to share your feedback with us. We appreciate your honesty and value your opinion. We’re extremely sorry the delivery is taking longer than expected. We will get to the root cause of this occurrence right away so as to know the reason for the delayed material delivery. Please reach out to our customer support team at [email protected], chat or call us at 888-353-8373, and we promise to provide an updated information about your order.
Paul in North M.
32+ days and product never came, they were kind enough to bill my pay pal account automatically afte one month of me waiting for a rewards program that I can't use if the products never come
Response from Gear ElevationNov 3, 2023
Hi Paul! Thank you for leaving a review. We sincerely apologize your order did not arrive as promised. We regret to inform you that the item was mistakenly returned to the sender by the courier. We sent you an update about this, and offered a reshipment, kindly check your inbox as we are waiting for your response. This is also to confirm that your gear rewards subscription has been canceled. Rest assured this charge should not appear on your account moving forward. If you still have other questions or concerns please reach out directly to our customer support team. We'll be happy to assist you further.
Mary-Ann L.
Issues with payment and added tip even though I selected no tip
Response from Gear ElevationNov 3, 2023
Hi Mary-Ann! Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Regarding the tip, it is not a mandatory charge. It’s an optional tip that goes towards the courier department. Your satisfaction is important to us and we want to make this right for you. We will be processing a refund for the tip. It will be credited back to the original payment method within 3-5 business days. If you have further questions or concerns, please reach out to us at [email protected] or call us at 888-353-8373. Have a great day and stay safe!
Colin W.
It’s been 3 weeks and my order hasn’t been shipped. Update: I requested a cancellation of the order and refund. I am being told they can’t do it due to their “fast processing times” lol. This is funny/ridiculous because the order hasn’t shipped. This site is likely a complete scam. Do not waste your money.
Response from Gear ElevationOct 23, 2023
Hi Colin! Thank you for leaving us a review. We are extremely sorry for the delay in fulfillment of your order. Ideally this is not our norm and is absolutely not acceptable. We have reached out to our fulfillment team to follow-up on your order, we will keep you posted on updates. We want to assure you that you will receive the item that you paid for. For questions or updates please feel free to reach out to our customer support team directly at [email protected] or call us at 888-353-8373