Gear ElevationReviews of gearelevation.com

Response from Gear ElevationSep 25, 2024

Hi Barb, we appreciate you sharing your concern. We sincerely apologize for the inconvenience and frustration you have felt regarding your subscription. We strive to give our customers full authority and always provide the option to opt-out of enrolling in the subscription service before completing any order. However, we acknowledge that there may have been an oversight in this instance, and for that, we are truly sorry. We want to assure you that your Gear Elevation Rewards subscription has been canceled, and you will not incur any further charges. For future reference, we encourage our customers to decline enrollment in the rewards program at checkout or by removing it from their cart. We recommend reviewing all details prior to finalizing any order. If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for being one of our valued customers. We hope to have the opportunity to serve you again in the future.

Response from Gear ElevationSep 25, 2024

Hi there! I'm really sorry to hear that you had such a frustrating experience. It’s completely understandable to feel upset when dealing with unexpected charges and unhelpful customer service. Your hard-earned money deserves to be treated with respect, and it’s disappointing when companies fall short. We would appreciate the opportunity to investigate your feedback further. Please feel free to email us at [email protected] or call our team at 888-353-8373. We’ll work with you to resolve any issues as quickly as possible.

Response from Gear ElevationSep 11, 2024

Hi Ken. We sincerely apologize for the frustration caused by the extended shipping time. This is not typical of our shipping process, and we understand your frustration. After checking, we can confirm that your order is still in transit and it should arrive anytime soon. We're also very sorry to hear that you feel that we refuse to refund. We're more than willing to process your request however, the order is still in transit. To process your request, we will need the order returned to our facility first. Kindly wait for the package to be delivered, accept it, and then mail it back to us. Once we receive the returned item or confirmed that it's in transit to us, we will promptly initiate a full refund for you. Thank you for your understanding and patience with us. If you have any questions regarding your recent order, please reach out to our customer support team at [email protected], chat or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution.

Response from Gear ElevationAug 23, 2024

Hi there, thank you for sharing your concerns with us. We deeply apologize for the frustration caused by the product descriptions, the unexpected membership charge, and the delay in resolving these issues. This is not the experience we aim for our valued customers, and we take your feedback very seriously. Regarding the membership, we strive to offer our customers full authority and is always given the option to opt-out of enrolling in this service before completing any order. However, we recognize that there may have been an oversight in this instance, and for that, we are truly sorry. Please know that your experience is driving our efforts to improve our products and services. If you still need assistance about the issues or other concerns, please feel free to contact our customer support. We are here to assist you in any way we can.

Response from Gear ElevationAug 2, 2024

Hi Jake. We sincerely apologize for the experience you've had with our company. We understand how frustrating it can be when an order isn't fulfilled as promised. We take our inventory management very seriously and make every effort to ensure that our stock levels are accurate. Unfortunately, due to the item's popularity, we have run out of stock of the exact item you ordered. As a result, we offered a similar product as an alternative. However, we understand that this may not have met your expectations. We've fully refunded your order. You should see the refund reflected in your account shortly. We strive to provide excellent customer service and quality products. Your feedback will help us improve, and we assure that we are taking steps to prevent similar situations in the future. If you have any further questions, please feel free to contact our customer support team. We hope to have the opportunity to serve you better in the future.

Response from Gear ElevationAug 1, 2024

Hi Alex. Thank you for taking the time to share your experience. We deeply regret the inconvenience you encountered and want to clarify the situation regarding the $85.00 charge(59.99USD). It appears that you also agreed to join in our Gear Elevation Rewards when you purchased an item from our store. Charge was for the membership. This program offers a benefits such as 10% discount and free shipping on your order. You can review the order confirmation email that you received to verify the information. We strive to offer our customers full authority and is always given the option to opt-out of enrolling in the subscription service before completing any order. However, we recognize that there may have been an oversight in this instance, and for that, we are truly sorry. Your satisfaction is of utmost importance to us, and we want to confirm that the subscription has been canceled. Rest assured that no further charges will be made to your account. If you have any questions about the gear elevation rewards, please do not hesitate to contact us directly. Thank you for having been a valued customer. We hope to have the opportunity to serve you again in the future.

Response from Gear ElevationJul 30, 2024

Hi Maya. Thank you for your feedback and we apologize for the inconvenience you experienced with items and subscriptions being added to your basket. This is not the experience we want for our customers. You can reach out to our dedicated customer support team thru chat and email at [email protected] or you may call us at 888-353-8373. We're always available to help you in placing orders and ensuring that no unwanted items or subscriptions are added.

Response from Gear ElevationJul 30, 2024

Hi there! We're sorry to hear about the issues you've encountered with unexpected charges and services. We would like the opportunity to investigate your feedback further. We’ll work with you to resolve any issues as quickly as possible. Please feel free to email us at [email protected] or call our team at 888-353-8373.