Gear ElevationReviews of gearelevation.com

Response from Gear ElevationOct 27, 2024

Hi Simone! Thank you for sharing your experience, and I’m sorry for the frustration you went through. We understand how important it is to have a seamless membership experience, and we're continuously working to improve the process. We’ve reviewed your account and confirm that your membership has been canceled, and any associated charges have been refunded. Rest assured, you will not be charged again moving forward. If you have any further questions or concerns, feel free to contact us directly. We appreciate your patience and the opportunity to resolve this for you.

Response from Gear ElevationOct 25, 2024

Hi Travis, thank you for sharing your feedback. We’re genuinely sorry that the mask you received didn’t match the quality you were expecting. We understand how disappointing this must feel, especially considering the cost. Please know that we’re committed to making things right for you. Reach out to our customer service team, we’ll work closely with you to find a resolution that reflects the quality you deserve. We truly value your feedback and are here to ensure you have a better experience moving forward.

Response from Gear ElevationOct 24, 2024

Hi Thomas! We're really sorry to hear about your experience, and we completely understand your frustration. If there's anything we can do to help—whether it's tracking down an order, processing a refund, or canceling unwanted charges—please let us know via email at [email protected] or call us at 888 353-8373. We want to make this right for you. You deserve better, and We’ll do our best to support you through this.

Response from Gear ElevationOct 20, 2024

Hi Deborah! I'm sorry to hear about your experience with the skeleton order. We strive to provide accurate product descriptions and images, and it's disappointing to learn that the product did not meet your expectations. If you'd like, we can assist you with a return or refund to make things right. Please reach out to us directly with your order number so we can resolve this promptly. Your feedback is important, and we'll work to prevent situations like this in the future. Thank you for bringing it to our attention.

Response from Gear ElevationOct 18, 2024

Hi TJ, thank you for sharing your review, and we sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We fully understand how disappointing it must have been to receive skeletons that did not match your expectations in size, as well as the confusion regarding the return process. We strive to be transparent, and we will work on ensuring that all product details, return-related information, including shipping protection and taxes, is made clearer on our website and during the refund process. We deeply appreciate your feedback and are using it to improve both our product information and customer service. Your experience is not reflective of the standard we aim for, and we hope to do better moving forward. If you have any further concerns or if there’s anything else we can do to make this right, please don’t hesitate to reach out. Thank you for giving us the opportunity to learn and improve from this.

Response from Gear ElevationOct 18, 2024

Hi Darren, we sincerely apologize for the frustration and inconvenience you’ve experienced. We always aim to give our customers full authority, including the option to opt-out of enrolling in any subscription service before completing an order. However, we recognize that there may have been an oversight in this case, and for that, we are truly sorry. Rest assured, your Gear Elevation Rewards subscription has been canceled, and no further charges will be made to your account. If you need any further assistance, please reach out to us. We’re here to help and address any concerns.

Response from Gear ElevationOct 14, 2024

Hi Sue, we sincerely apologize for the frustration and inconvenience this situation has caused you. At Gear Elevation, we prioritize customer satisfaction and always aim to provide full transparency in our services. While our subscription option is intended to offer added benefits, we understand that there may have been an oversight here, and for that, we are deeply sorry. We assure you that no customer is automatically enrolled in a subscription without their consent, and we recognize that this experience did not meet our usual standards. Your Gear Elevation Rewards subscription has now been fully canceled, and no further charges will be made to your account. We understand how concerning it is to receive unexpected charges and unwanted emails. We removed your from our mailing list to ensure you receive no further promotional emails. Your feedback is incredibly valuable to us, and we truly regret that this situation left you feeling let down. If you have any further concerns or require additional assistance, please don’t hesitate to reach out directly. We are here to make things right for you.

Response from Gear ElevationOct 10, 2024

Hi Marnie! We’re truly sorry to hear about your experience and understand your frustration on the charges that you are not aware of. It looks like you may have joined our Gear Elevation Rewards program when making your purchase, which includes a recurring subscription. We understand how unexpected charges can be concerning, and it's never our intention to take advantage of our customers. We’d love the opportunity to ensure you fully understand how the subscription works and the benefits it offers. Please don’t hesitate to reach out to our customer service team so we can assist you further. Thank you for sharing your feedback. We're committed to making things right.