Gear ElevationReviews of gearelevation.com

Response from Gear ElevationDec 19, 2024

Hi Nick, thank you for sharing your concerns. We deeply regret any frustration or inconvenience this experience may have caused you. It is our intention to provide our customers with full transparency and the option to decline subscription services during the checkout process. Confirmation of this enrollment can also be found in the order confirmation email sent to you after your order was placed, allowing customers the opportunity to review and decide if this service isn't for them. We understand your concerns and recognize that there may have been an oversight in this instance. Please rest assured that your subscription has been canceled, and no additional charges will be made. If you have any questions or need further assistance, feel free to reach out to us. We appreciate you business more than you know and we look forward to serving you better in the future.

Response from Gear ElevationDec 18, 2024

Hi Carla! Thanks for your feedback. We sincerely apologize for any confusion and frustration this situation has caused. We understand how upsetting it must be to receive an unexpected charge, and we want to resolve this issue for you as quickly as possible. Please reach out to us directly at [email protected] or give us a call at 888-353-8373, and our team will assist you in processing a refund and addressing your concerns. We are committed to making this right and ensuring you have a positive experience with us.

Response from Gear ElevationDec 17, 2024

Hi Dee, thank you for sharing your feedback. We sincerely apologize for the delay and the frustration you’ve experienced. We understand how disappointing it is to expect a gift in time for Christmas, only to be informed that it may arrive much later. While our shipping process typically does not take this long, we recognize that delays can happen, especially during the holiday season we face higher volumes. However, this does not excuse the inconvenience caused, and we deeply regret that you did not receive the support or resolution you deserved when reaching out to our customer service team. We would love the opportunity to make this right. Please reach out to us directly so we can provide the most up-to-date status of your order and explore any possible solutions to resolve this for you. Your feedback is truly valuable and helps us improve our processes. We’re committed to ensuring a better experience moving forward.

Response from Gear ElevationDec 11, 2024

Hi Ligita! We're truly sorry to hear about your disappointing experience. It’s incredibly frustrating when a product doesn’t meet expectations, and we can understand how upsetting it must be when the service you receive doesn’t help resolve the issue. Your feedback is important, and we’d like to help address your concerns to ensure you feel heard and supported. Please feel free to send us an email at [email protected] or call our team at 888 353-8373. We’ll work with you to resolve any issues as quickly as possible.

Response from Gear ElevationDec 9, 2024

Hi there, thank you for sharing your concerns with us! We deeply apologize for the frustration and inconvenience you've experienced with your order. We understand how important it is to receive your item on time, especially as a Christmas present, and we regret the issues you faced with tracking, shipping delays, and the miscommunication about priority shipping. We recognize the confusion about our shipping process and the lack of clarity regarding the origin of shipments. This is certainly not the experience we strive to provide, and we appreciate your feedback as it helps us improve. We also want to apologize for the confusion surrounding the refund process and for any frustration caused by our responses. We want to assure you that our team is working hard to deliver all orders as quickly as possible, and we are committed to improving our service to ensure this doesn’t happen again. If you have any further concerns or need assistance, please don’t hesitate to reach out, and we’ll do our best to resolve it to your satisfaction.

Response from Gear ElevationDec 9, 2024

Hi DH, we sincerely apologize for the frustration and inconvenience you’ve experienced with your recent order. We take your feedback seriously, as it is our goal to provide high-quality products and a positive shopping experience. We understand how disappointing it must have been to receive a product that didn’t meet your expectations. Regarding returns, we always strive to ensure a smooth process, and we’d love the opportunity to resolve this matter for you. Please reach out to us directly so we can provide options to address your concerns and work towards a solution that satisfies you. Thank you for bringing this to our attention!

Response from Gear ElevationDec 2, 2024

Hi Tracy! Thank you for sharing your concerns. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important timely updates are. Upon verification your order is expected to arrive on 12-03- 2024. If the tracking status doesn’t update immediately, don’t worry—it just means your package is on its way. Some shipping methods provide fewer updates until the package reaches the next facility. Please feel free to reach out if you need further assistance. Your patience and understanding mean a lot to us.

Response from Gear ElevationNov 28, 2024

Hi Jim! We sincerely apologize for your recent experience and any inconvenience caused. Please know that we have immediately canceled your membership to ensure no further charges will occur. We understand your frustration with the delay and dissatisfaction with your previous order, and we are committed to improving our processes to serve you better. If you have any additional concerns or need further assistance, please don't hesitate to reach out to our customer service team directly. Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.