Gear ElevationReviews of gearelevation.com

Response from Gear ElevationJan 7, 2025

Hi Mike, we sincerely apologize for the inconvenience you’ve faced with both the delayed delivery of your order and the unexpected charge. We understand how frustrating this situation must be, and we are truly sorry for any confusion or frustration it may have caused. We would love the opportunity to look into your order and update on your order and addressing the $79.99 charge. Please reach out to us with your order details, and we will make it a priority to investigate the matter and ensure a resolution. Thank you for your sharing your concerns, and we look forward to speaking with you.

Response from Gear ElevationJan 7, 2025

Hey Marry, we are truly sorry to hear about the inconveniences you’ve encountered with your order and the subscription charge. This is certainly not the experience we want our customers to have, and we deeply regret the inconvenience it has caused you. Regarding the subscription, it is our intention to provide our customers with full transparency and the option to decline subscription services during the checkout process. Also, confirmation of this enrollment can also be found in the order confirmation email sent to you after your order was placed, allowing customers the opportunity to review and decide if this service isn't for them. We understand your concerns and recognize that there may have been an oversight in this instance. Please contact our customer service team at [email protected], via chat or call us at 888-353-8373, and we will do everything we can to address your concerns and make things right. Your satisfaction is important to us, and we are committed to resolving this to your complete satisfaction. Thank you for your valuable feedback, and we appreciate your patience as we work to improve.

Response from Gear ElevationJan 3, 2025

Hi Sue! Thank you for sharing your concerns with us. We deeply regret the frustration and inconvenience this experience has caused you, especially regarding the unexpected membership charge and the lack of reassurance from our team. We sincerely apologize for this oversight and for not addressing your emails promptly—it is not the experience we aim to provide our customers. Our goal is to offer complete transparency, including the option to decline subscription services during checkout. Confirmation of any enrollment is also included in the order confirmation email, giving customers the opportunity to review and opt-out if needed. For immediate action, you can call us or reach out via chat with your order details, and we will take swift steps to resolve this for you. We value your feedback and will use it to improve our processes and communication moving forward.

Response from Gear ElevationJan 3, 2025

Hi Stella! Thanks for sharing your feedback! We sincerely apologize for the inconvenience you’ve experienced with your order. We completely understand your frustration, and we deeply regret that we did not meet your expectations regarding the delivery time. Please know that this is not the standard of service we strive to provide. We are constantly working on improving our fulfillment process to avoid delays, and your feedback is invaluable in helping us achieve that. We would like to investigate the status of your order further and assist you in resolving this issue as quickly as possible. Please contact us directly at [email protected] or call us at 888-353-8373, and we'll make it our priority to address your concerns. Thank you for your understanding, and we hope to have the opportunity to improve your experience.

Response from Gear ElevationJan 3, 2025

Hi Sarai! Thank you for sharing your experience with us. We truly regret the inconvenience and frustration this delay has caused. We understand that timely delivery is crucial, especially when you're excited to receive your order, and we're sorry we didn’t meet your expectations in this instance. Our usual processing and shipping time is 5-10 business days, but we recognize that there are instances when delays occur, especially during periods of high demand. We are actively working on improving our fulfillment processes to ensure better consistency. Please don’t hesitate to reach out to us directly at [email protected] or call us at 888-353-8373. We’d love the opportunity to resolve this for you and ensure you're satisfied with your experience. We value your feedback, and thank you for giving us the chance to improve.

Response from Gear ElevationJan 2, 2025

Hi Michael! Thanks for sharing your feedback! We sincerely apologize for the frustration you've experienced with your order. We understand how disappointing it can be when expectations aren't met, and we are truly sorry for the delay. This is not the experience we want for our customers. Please reach out to us directly at [email protected] or call us at 888-353-8373 so we can resolve this quickly and make things right. Thank you for your patience, and we hope to have the opportunity to regain your trust.

Response from Gear ElevationJan 2, 2025

Hi Tonya! Thank you for sharing your feedback, and we sincerely apologize for the confusion and frustration you've experienced. We understand how important transparency is during the checkout process, and we're truly sorry for any misunderstanding regarding the shipping offer and subscription charge. Regarding the product description, we regret that it did not meet your expectations, and we would like to investigate this further to ensure it aligns with what you anticipated. Please reach out to us directly at [email protected] or call us at 888-353-8373 so we can resolve this matter as quickly as possible. We value your satisfaction and are committed to making this right.

Response from Gear ElevationJan 2, 2025

Hi Michelle! Thank you for sharing your feedback. Upon checking the tracking information, I see that your order is still in transit. Once our shipping partner's facility receives the package, it will be delivered to you shortly. We also want to address the concerns regarding the loyalty program. I’ve gone ahead and canceled your membership, and we’ll ensure that you will not be charged again moving forward. We apologize for any inconvenience this has caused and appreciate your understanding. Please feel free to reach out if you have any further questions.