Gear ElevationReviews of gearelevation.com

Response from Gear ElevationJan 20, 2025

Hey Sam! We sincerely apologize for the frustration and inconvenience you’ve experienced. Your feedback is very concerning, as it does not reflect the standard of service we strive to provide. We take your claims seriously and would like the opportunity to investigate this matter thoroughly. Please reach out to our customer support team with your order details so we can resolve this issue promptly and to your satisfaction. We value our customers and are committed to ensuring a positive shopping experience. Thank you for bringing this to our attention.

Response from Gear ElevationJan 20, 2025

Hi Natasha! Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the dissatisfaction you’ve encountered regarding your order. We strive to provide our customers with quality products and efficient service, and it’s clear that we fell short of your expectations. Delays in dispatch and delivery, as well as any concerns about product quality, are issues we take very seriously. We would love the opportunity to make things right. Please reach out to us directly at [email protected] or 888 353-8373 with your order details so we can investigate and address your concerns. Your feedback helps us improve, and we value your input as we work to better our service and product offerings.

Response from Gear ElevationJan 20, 2025

Hi David! Thanks for sharing your feedback! We sincerely apologize for any inconvenience caused by the unexpected charge. Upon reviewing your account, we’ve taken immediate action and canceled the membership associated with your purchase. Please rest assured, you will not be charged again moving forward. If you have any further questions or concerns, don’t hesitate to reach out to our support team directly. We’re here to help. Thank you for bringing this to our attention, and we appreciate your understanding.

Response from Gear ElevationJan 20, 2025

Hi Miguel! Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve faced. Delays in shipping and inconsistent information about your package’s whereabouts are unacceptable, and we understand how this has added to your disappointment. Please know that this is not the level of service we aim to provide. We’re committed to improving our processes to ensure clarity, accountability, and quicker resolutions in situations like this. If you’re still experiencing any issues or have not received your refund, please contact us directly at [email protected] or 888 353-8373 so we can prioritize your case and resolve it to your satisfaction. We value your feedback and will use it to make meaningful changes. Thank you for bringing this to our attention.

Response from Gear ElevationJan 16, 2025

Hi Sarah! Thanks for sharing your feedback! We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. After reviewing your case, it appears that the package associated with your tracking number did not have the proper postage applied, which regrettably means it will not be delivered and will be returned to the sender. We completely understand your disappointment, especially as this was intended as a Christmas gift. To make this right, we would be happy to offer you either a replacement item at no additional cost or a full refund. Please contact us directly at [email protected] or call us at 888 353-8373. Thank you for bringing this to our attention, and we are committed to ensuring your satisfaction.

Response from Gear ElevationJan 15, 2025

Hi James! Thank you for your feedback. Your comments are essential in helping us refine our services and deliver a better experience. We sincerely apologize again for the delay and fully understand how frustrating this situation must be for you, especially during the holiday season. Our shipping process usually doesn’t take this long, and we recognize that this experience doesn’t reflect the level of service we strive to provide. We are currently taking steps to improve our processes to ensure that delays like this do not occur in the future. Apparently, your package is still in transit however, there seems to be a pile of goods in the courier's warehouse due to peak season. We followed up with our shipping partner to speed up the delivery. If you need any assistance or have concerns, please don’t hesitate to contact our customer service team via chat or phone for a quick response to any inquiry. We’re here to help in any way we can.

Response from Gear ElevationJan 14, 2025

Hey Joe! Thank you for sharing your feedback. We sincerely apologize that your experience fell short of your expectations. We want to sincerely apologize for the delay in receiving your order and fully understand the inconvenience it has caused. Please know that this delay is not typical of our service, and we are actively taking measures to address the issue and prevent it from occurring in the future. Regarding the unexpected $80 charge, it appears you may have opted to join our Gear Elevation Rewards program during your purchase. This charge is associated with your subscription. We strive to provide full transparency by offering customers the option to decline subscription services during the checkout process. Additionally, confirmation of this enrollment is included in the order confirmation email sent after the order is placed, allowing you to review and decide whether to continue with the service. However, we understand your concerns and acknowledge that there may have been an oversight in this instance. Please rest assured that we have canceled the subscription and issued a full refund. If there's anything we can do to assist you, please don't hesitate to reach out to our customer service team—we're always here to help

Response from Gear ElevationJan 13, 2025

Hi Sara! We are truly sorry to hear about your negative experience and sincerely apologize for any frustration caused. We aim to provide clarity and assistance to resolve your concerns as quickly as possible. Regarding your purchase delay, it is certainly not our intention to cause inconvenience. For the unexpected membership charge, we deeply regret the misunderstanding. It’s never our intention to enroll anyone in a membership without their consent. Please reach out to our dedicated customer service team at [email protected] or 888 353-8373 to review your account and ensure this issue is resolved. If you’ve already contacted us, we’re more than willing to escalate the matter to prioritize a resolution. Your feedback is valuable, and we take it seriously to improve our processes and ensure a better experience for all our customers. Thank you for bringing this to our attention, and we hope to turn this around for you.