Gear Elevation goes above and beyond to understand the online shopping needs of our customers. With an extensive range of products varying from home decor to health and wellness, you're sure to find products that help elevate your life. Designed to elevate your life, our products cater to diverse tastes, preferences, and lifestyles. From home decor and garden decor to health and wellness, our products are guaranteed to help boost your lifestyle.
Gear Elevation (gearelevation.com) has 385 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Also known as
gearelevation.com
Website
gearelevation.com
Category
Malls & Marketplaces
Location
Sterling Heights, Michigan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company is a complete scam. I ordered a skirt that never arrived. Following multiple requests, I was credited for the purchase. However, in the months following, I continued to receive monthly unauthorized charges to my credit card from Geal Elevation for $69. Buyer Beware!
Response from Gear ElevationJun 17, 2026
Hi Tracy. We're sorry to hear about your experience and understand your frustration.
We sincerely apologize that resolving your order issue took longer than expected. We also understand your concerns regarding the charges you mentioned and would appreciate the opportunity to review your account and investigate the matter further.
Please contact our support team with your order details at [email protected], through our live chat service for faster assistance, or by phone at 888-353-8373. Once we have your information, we'll be happy to review your case and discuss any available options.
We value your feedback, as it helps us improve our service and customer experience. We look forward to assisting you and working toward a resolution.
WV
Wiiliam V.
Caveat emptor
Caveat emptor. Quality goods, but if the order is incorrect, be prepared for months of delay and frustration in trying to get the problem fixed. Gave up on a $20 order.
Response from Gear ElevationJun 10, 2026
Hi William, thank you for sharing your experience. We're sorry to hear that resolving your order issue took far longer than it should have.
We understand how discouraging that can be and regret the inconvenience caused. We would appreciate the opportunity to review your case and see how we can make things right.
Please contact our support team with your order details at [email protected], via live chat for faster assistance, or by phone at 888-353-8373.
Your feedback helps us improve our service and customer experience. We look forward to speaking with you and working toward a prompt resolution.
LJ
Laurie J.
BEWARE of this company
BEWARE of this company. I ordered an $80 item, must have accidentally clicked on some warranty, and the company been charging my credit card account $69.99 every three months ever since. I've called twice to cancel my "subscription," with no result.
Response from Gear ElevationJun 1, 2026
We sincerely apologize for the frustration and inconvenience you have experienced.
We understand your concerns regarding the recurring charges and appreciate you bringing this matter to our attention. Please know that subscription-related concerns are taken seriously, and we certainly do not want any customer to feel that their cancellation request was not properly addressed.
We would like the opportunity to review your account and verify the status of any previous cancellation requests. If you have not already done so, please contact our support team with your order details so we can investigate the matter further and work toward a resolution.
We appreciate your feedback and apologize for the negative experience. Your comments help us improve our processes and customer support.
ZB
Zack B.
Sneaky subscription
Sneaky subscription. They got me for $140. Even if I noticed, the subscription offers you nothing. They should be shut down. Do not give them your money.
Response from Gear ElevationMay 21, 2026
We sincerely apologize for the frustration and concern this experience has caused you. We understand how upsetting unexpected charges can be, and we regret that the experience did not meet your expectations.
Please know that subscription-related options and charges are intended to be presented during checkout, and customer feedback like yours is taken seriously as we continuously work to improve transparency and the overall customer experience.
We also understand your concern regarding the value of the subscription service and appreciate you taking the time to share your feedback. Our support team remains available to review any account or billing concerns further and assist in resolving outstanding issues whenever possible.
We apologize again for the inconvenience and appreciate your feedback.
LS
Lidia S.
“Paid $404.97, Received 1 of 3 Items, and Ignored for 9 Months”
I am extremely disappointed with my experience with Gear Elevation and feel completely ignored as a customer.
I placed an order totaling $404.97 and received only ONE of the THREE items I paid for, despite receiving an email stating that all items had been delivered. It has now been 9 months, and I still have not received the remaining two items.
To make matters worse, I paid $319.99 for the Commercial Fabric Hair Remover, only to later discover that the exact same product from the same brand was being sold elsewhere for only $54.38. When my sisters purchased it at that price after borrowing mine, I contacted customer service to request either a price adjustment or refund and even attached proof showing the identical product at the significantly lower price.
Since then, I have called and emailed customer service over 20 times and have never received a single response. Not once. No explanation, no resolution, no acknowledgment whatsoever.
At this point, it is extremely concerning that a company would take over $400 of a customer’s hard-earned money, fail to deliver paid-for items, and completely ignore all attempts at communication for nearly a year.
I would strongly caution others before ordering from this company based on my experience.
Response from Gear ElevationMay 16, 2026
Hi Lidia ! Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and disappointment this situation has caused. We completely understand how upsetting it must feel to believe that items you paid for were not received and to feel that your concerns were not acknowledged. Please accept our sincere apologies for the experience you’ve had.
After carefully reviewing the order details, both our system and the carrier records show that the packages were marked as delivered to the address on file. The tracking information indicates the following:
Digital Display Electric Lint Remover for Clothes & Portable Lint Remover Brush
Tracking Number: YT2522800703401420
Delivered: August 24, 2025 at 12:50 PM
Delivery Location: Chicago – Package Room / Parcel Locker
Commercial Fabric Hair Remover
Tracking Number: JSEHP1774000750YQ
Delivered: August 25, 2025 at 5:06 PM
Delivery Location: Chicago – Front Desk / Reception / Mail Room
Since the carrier confirmed delivery to the building’s designated package areas, the best next step would be to check directly with the carrier, building management, front desk staff, or mail room in case the package was received there and held for pickup.
You may also contact the carrier directly through the tracking page below and click “Contact Support” at the bottom so they can investigate the delivery further:
https://www.yuntrack.com/parcelTracking?id=YT2522800703401420
If the carrier confirms that the package cannot be located, you may request a non-delivery certification from the carrier or your local post office. Once you receive that document, please send it to [email protected], and we will immediately review the case and proceed with the appropriate resolution, whether that is a replacement or refund.
Regarding the pricing concern, we completely understand how it can be frustrating to see a product listed at a different price elsewhere. Unfortunately, we’re unable to offer price adjustments or match pricing from other retailers since we are not affiliated with other stores or sellers and pricing can vary across different platforms.
We also want to mention that our team did previously send responses, but it’s possible that those messages may have been filtered into a spam or junk folder, which can occasionally happen depending on email settings. We kindly recommend checking those folders in case our earlier replies were redirected there.
We genuinely want to help resolve this matter for you and make sure your concerns are addressed properly. For quicker assistance, you’re also welcome to contact our support team directly through any of the following:
Email: [email protected]
Live Chat: Available on our website
Phone: 888-353-8373
Again, we sincerely apologize for the frustration this situation has caused and truly appreciate you bringing it to our attention. Our team is here and ready to assist you toward a resolution.
SH
Sherry
I ordered a device that was advertised…
I ordered a device that was advertised for sleep apnea when it arrived it was broken in shipping, no problem I thought. I followed the seller's instructions when I reported the damage and I sent photos and a copy of my receipt enumerating the extra fee for shipping protection of $4.49 and the 12 month extended warranty for $7.19 making my purchase a total of $64.76 including sleeping patches which seemed to suffer no damage. I told them just send a new unit although I was really dissatisfied with the quality I bought it sight unseen and accepted that it might be shoddy. I just asked for the unit to be replaced then they sent me a reorder form and so I ignored it because I'm not that happy already and then they charged me for an entire new order. I contacted my bank when I looked at my statement thinking I would have a refund, but no I got charged again. It was only after the bank issued a refund that my bank was able to recoup their money. Then when I follow up on the refund they tell me to make a video of myself trying to repair the unit! They said the manufacturer says it can be put back together! I made the original purchase in January and now it's April and I have a broken piece of plastic that is the quality of a snap together plastic Easter egg with a small electronic board and a power cord, all in pieces... I'm not going to give any stranger a video of myself trying to reassemble a broken product. Then they can say I voided the warranty. Warning, warning, warning - these is not a legitimate business, I wish I had read reviews prior to buying.
Response from Gear ElevationApr 8, 2026
Hi Sherry! Thank you for sharing your experience, and I’m really sorry for the frustration this has caused. I understand how disappointing it is to receive a damaged product, especially after paying for shipping protection and a warranty.
I also understand your concern about being charged again instead of receiving a replacement. That should not have been confusing or stressful, and I’m sorry you had to go through your bank just to resolve it. The reorder step may not have been clearly explained, and we take responsibility for that.
Regarding the request to send a repair video, I understand why that felt uncomfortable. Your feedback is valid, and we appreciate you pointing this out so we can improve how we handle these situations.
We want to review your case properly and make sure everything is resolved fairly. It’s possible that some of our earlier responses did not reach your inbox, so please check your Spam or Junk folders just in case.
For faster assistance, you can also contact us directly at [email protected]
, via live chat, or by calling 888-353-8373. We are here to help and would really appreciate the chance to make this right for you.
NI
Nicholas
This company is BS
This company is BS. I purchased a foot bath from them on March 23rd I emailed them several times with no response. My package did not get sent out until the 4th of April after I had to speak to customer service multiple times. I even asked to talk to a supervisor or a manager and was told there was none available. They were supposed to call me back never did. The worst customer service I have ever had. Also they tried to attach their stupid $69 fee onto my credit card I had to cancel that as well. Who wants to pay $69 a month for 15% off your website. Nobody in their right mind would pay this. Still have waited for my product still have not received a tracking number or anything. I paid $20 for priority shipping and when speaking with the lady she told me after nine business days that they still had time to ship it under their policy. I still want my $20 back in my effing product
Response from Gear ElevationApr 5, 2026
Hi Nicholas! We sincerely apologize for the frustrating experience you’ve had with your recent order. We completely understand how upsetting it must have been to wait for your foot bath, experience multiple delays, and have difficulty reaching our team. We are especially sorry that your emails went unanswered, that you were unable to speak with a supervisor, and that the promised callbacks were not made.
Regarding the $69 fee, we understand your concerns and sincerely apologize for any confusion or inconvenience caused. We also regret the delay in providing tracking information and the issues with your priority shipping charge. Your experience clearly did not meet the level of service we strive to provide, and we are genuinely sorry for that.
We would love the opportunity to make things right and regain your trust. Please reach out again to our customer service helpline with your order details so that we can thoroughly review your case and explore all available options to ensure your satisfaction. We are committed to resolving this matter and restoring your confidence in our company.
Thank you again for giving us the chance to address this and make it right.
The Elevation Team
VS
Vicki S.
I can’t even tell you what went wrong…
I can’t even tell you what went wrong as to my knowledge I have never purchased anything from them. I’ve had problems with my credit card company, and in looking at my statement (online), I see a March 4 charge for $69.99 from Gear Elevation. I knew I never ordered from them. There are many complaints about this company being a scam. After reading other complaints from suckered people, I decided to just dispute the charge on my credit card as no one has been reimbursed after many efforts to contact Gear Elevation. I’m sick of online merchants and also credit card companies. When I tried to dispute it as ‘never authorized,’ I’m informed it was a ‘recurring charge,’ but one I had no knowledge of. Guess I’ll end up eating it.
Response from Gear ElevationMar 31, 2026
Hi Vicki! Thank you for bringing this to our attention, and we’re sorry for the confusion this has caused—we understand how concerning unexpected charges can be.
Gear Elevation (GER) is an online store, and in some cases, charges may be linked to a previous purchase that included a recurring billing setup. We’d really like to review your specific case to clarify this and make sure everything is accurate.
It’s possible our earlier replies didn’t reach you, so please check your Spam or Junk folders just in case. You can also contact us anytime at [email protected]
, via live chat, or by calling 888-353-8373 for faster assistance.
We’re here to help and would truly appreciate the chance to make this right for you.
