David S.
DO NOT ORDER FROM THIS COMPANY
The delivery date before I ordered was relatively short. I ordered on 2/4 and the item supposedly shipped on 2/6 but the tracking says it's been in customs for over 10 days now, even though one of the status descriptions states it cleared customs. Also had a problem with the "subscription" which showed up on it's own in the check out. Fortunately I noticed and deleted it. Followed up with email to the customer support to confirm they had no "subscription" for me but still expecting to see that charge again in the future. This has been a total, time consuming pain in the rear. NEVER order from this company - it will cost you way more than any stated price on a sales listing. Update on 2/16 after the company's reply: Using the tracking number, the current status as of today: In customs (now 11 days). Per the comments, cleared customs on 2/13. This was supposed to be a birthday gift but it is way late now and not apparently moving at all. For the subscription, I never added that. Fortunately I noticed it there and deleted it. Other commenters were not so fortunate and had follow on charges. The point here is the deceptive practice of adding charged items to the cart without the purchaser's request. I expect that there will be future unauthorized charges on my card as well. There are plenty of other companies that offer this item for less money, less hassle, and less delay. Don't bother with this company.
Response from Gear ElevationFeb 16, 2025
Hi David! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be when delivery takes longer than expected. We want to assure you that your order is still in transit with our partner courier and is currently en route to your local post office for final delivery processing. We recognize that this delay is frustrating, but please know that we are diligently working with our courier to expedite the delivery process and get your item to you as soon as possible. Regarding the subscription concern, we apologize for any confusion during checkout. We're glad you were able to remove it and have confirmed there are no active subscriptions on your account. We truly appreciate your patience, and we’re here to help if you have any further questions or concerns. Please don't hesitate to reach out.


