Gear ElevationReviews of gearelevation.com

Response from Gear ElevationApr 4, 2025

Hi Josie! We sincerely apologize for any confusion or frustration regarding the Rewards program enrollment and charges. This is never the experience we want for our customers. We understand your concern and want to resolve this for you as quickly as possible. Please reach out to our support team at [email protected] or call us at 888-353-8373, and we will be happy to assist you with your cancellation and any necessary refunds. We appreciate your feedback and the opportunity to make this right.

Response from Gear ElevationApr 1, 2025

Hi Melinda, thank you for taking the time to share your feedback! We deeply apologize for the frustration and inconvenience you’ve experienced with your transaction. This is certainly not the experience we aim to provide our customers. We would love to learn more about the specific issues you encountered so that we can address them promptly. Please feel free to reach out to our customer support team at [email protected], chat with us or call us at 888-353-8373, and we will be more than happy to assist you further. We’re looking forward to addressing all your concerns to your satisfaction.

Response from Gear ElevationMar 31, 2025

Hi Kenneth! We're truly sorry for the frustration and inconvenience you experienced with the membership charge. It was never our intention to cause any confusion. The subscription is offered with a 30-day trial, and after that period, it renews automatically unless canceled. However, we understand that this may not have been clear, and we sincerely regret any oversight. We can confirm that your subscription has been fully canceled, and a full refund has been processed. Your feedback is extremely valuable to us, and we will continue working to make our policies clearer and improve our customer experience. If there’s anything else we can do for you, please feel free to reach out to our customer service team. We appreciate your business more than you know!

Response from Gear ElevationMar 31, 2025

Hi Tony, thank you for taking the time to write a review! We’re sorry to hear about your experience and sincerely apologize for any concerns regarding product quality and unexpected charges. Our system shows that you agreed to subscribe to our Gear Elevation Rewards program when you purchased a product from us. The charges were associated with this subscription. While we strive to make our subscription terms transparent, we recognize that there may have been a misunderstanding or oversight. We apologize again for any confusion or inconvenience this may have caused. Your satisfaction is very important to us, and we want to confirm that your subscription has been canceled. Regarding the product you received, we’d appreciate the opportunity to make things right. Please reach out to our customer support team, and we’ll do our best to find a solution that meets your expectations.

Response from Gear ElevationMar 29, 2025

Hi Oasis, thank you so much for taking the time to share your feedback with us. We deeply apologize for the delay in processing your order and for the frustration and inconvenience this has caused. Please know that this is not the experience we aim to provide our customers. While we strive to fulfill all orders promptly, unforeseen circumstances have unfortunately led to delays in your case, and we regret that our updates fell short of your expectations. We’ve submitted a request to our fulfillment team to expedite your order, but we completely understand if you prefer to cancel and request a refund due to the delay. To assist you with your request, please reach out to us directly. You can contact us at 888-353-8373, and we’ll prioritize resolving this for you promptly. We truly appreciate hearing from our customers, as it helps us improve and ensure a better experience moving forward.

Response from Gear ElevationMar 29, 2025

Hi Mary Ann. We sincerely apologize for the frustration and inconvenience this charge has caused you. Your feedback is deeply concerning to us, as we strive to ensure every customer interaction is clear, transparent, and satisfactory. It is our intention to provide full transparency during the checkout process, where customers have the option to decline subscription services. Additionally, confirmation of any subscription enrollment is included in the order confirmation email to allow our customers the opportunity to review or cancel if desired. Please rest assured that the subscription has been canceled, and no further charges will occur. If there is anything more we can do to make this right, please don’t hesitate to reach out to our customer service team. Thank you for bringing this to our attention and for giving us the opportunity to improve.

Response from Gear ElevationMar 28, 2025

Hi Ronald! We deeply apologize for the frustrating experience you’ve had with us. We understand how upsetting it is to wait so long for your order and to encounter unexpected charges. We strive to maintain transparency in our services, including subscriptions and their benefits. However, we apologize if the process was unclear in this instance. As requested, your subscription has been canceled to ensure no further charges will occur. Regarding your AirTag order, we are very disappointed that we were not able to meet our initial delivery estimate. Our shipping process normally doesn't take this long. Please rest assured that your order is in transit, and we will continue to monitor it closely to ensure it reaches you as soon as possible. We’re glad to hear that our customer service team was able to assist you promptly with your refund request, but we recognize that your experience fell short of the standard we aim to provide. If there’s anything further we can do to assist you or make this right, please don’t hesitate to reach out to us—we’re happy to help!

Response from Gear ElevationMar 26, 2025

Hi Candice! Thank you for sharing your experience, and we deeply apologize for the frustration and inconvenience this situation has caused. This is not the level of service we aim to provide, and we truly regret that your experience fell short of expectations. Our system shows that your order has been refunded, and fund will be back to your account shortly. If there’s anything we can do to assist you or regain your trust, our customer service team is here to help. Your feedback is incredibly important to us as we work to ensure a better experience for all our customers.