Gear ElevationReviews of gearelevation.com

Response from Gear ElevationApr 19, 2025

Hi Arson! Thank you for your review, and we sincerely apologize for any inconvenience this may have caused. We strive to provide full transparency during the checkout process, including the option to decline subscription services. Enrollment is also confirmed in the order confirmation email, giving customers an opportunity to review and opt out if they choose. However, we understand that this can sometimes be overlooked, and we regret that this happened in your case. We encourage you to contact us again so that we can work together on a resolution that is fair while adhering to our policies. Your satisfaction is important to us, and we are committed to ensuring that your concerns are addressed. We look forward to speaking with you soon!

Response from Gear ElevationApr 12, 2025

Hi Natalie! Thank you for taking the time to leave a review. We're really sorry to hear about your experience. The peeling of the gold plating after just a few uses is not the quality we stand behind, and we completely understand your disappointment. We regret that our initial response didn’t meet your expectations and would appreciate the chance to review this again. Please reach out with your order details to our dedicated customer support team, so we can look into a resolution that's fair and meets your expectations. Your feedback is important to us, and we’re committed to doing better.

Response from Gear ElevationApr 11, 2025

Hi Leeanna, thank you for taking the time to leave a review. We’re truly sorry for the delay, and we completely understand how frustrating this situation must be. Please know that your concerns are valid, and we want to assure you that you will receive the item you paid for. While our shipping process normally doesn’t take this long, we can confirm that your order is still in transit. Our team is also actively investigating the shipping issue and working closely with the courier to ensure your package is delivered to your doorstep. We know how important this order is to you, and we’re treating this matter with urgency. As soon as we receive any updates from the courier, we’ll reach out to you right away via email. Additionally, we’ve taken steps to help prevent delays like this from happening in the future, as we’re committed to improving our service. We truly appreciate your continued patience and understanding. If you have any further questions or need assistance in the meantime, please don’t hesitate to contact our Customer Service Team—we’re here to help!

Response from Gear ElevationApr 10, 2025

Hi Mark, we're truly sorry to hear about your experience. We deeply regret that you were overcharged and did not receive your merchandise — this is certainly not the experience we want for our customers. We take your feedback seriously and would love the opportunity to investigate this further and make things right. Please reach out to our dedicated Customer Support team at [email protected], via chat or call us at 888-353-8373, and we assure you that we’ll do our best to resolve this promptly. Your satisfaction is important to us, and we appreciate you bringing this to our attention.

Response from Gear ElevationApr 9, 2025

Hi Merritt! Thank you for taking the time to write a review. We sincerely apologize for the frustration you've experienced. It is certainly not our intention to make you feel like you were scammed, and we understand how upsetting this situation must be. Our goal is to be transparent with our customers, and we offer an optional membership program with benefits such as discounts and free shipping. However, we understand that some of our customers may have missed the details of the enrollment process, and we deeply regret any confusion this may have caused. Rest assured your Gear Elevation Rewards membership has been canceled, and, as per communication, a 50% refund was processed. No charge will not appear on your account moving forward. Additionally, we're currently working to make this process clearer during checkout. If there’s anything else we can do to rectify this, please don’t hesitate to contact us directly. We appreciate your feedback and will use it to improve our service.

Response from Gear ElevationApr 5, 2025

Hi Chn, thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience this situation has caused. We would like to investigate this further to get to the bottom of it. Please reach out to our customer service team with your order details, and we'll work to resolve this as quickly as possible. Your satisfaction is very important to us, and we want to make this right.

Response from Gear ElevationApr 5, 2025

Hi Kelly, thank you for taking the time to write a review. We apologize for the inconvenience caused by the $69.99. We want to clear this up for you. The VIP membership offers several perks, but if it’s not something you signed up for or are interested in, we completely understand, and we’ll be happy to assist you with the cancellation. Please feel free to reach out to our customer service team so we can discuss this further. We look forward to resolving this matter to your satisfaction.

Response from Gear ElevationApr 4, 2025

Hi Olivia! We’re sorry to hear about your experience and understand your frustration. We never want our customers to feel misled, and we appreciate you bringing this to our attention. Please reach out to us at [email protected] or call us at 888-353-8373 so we can investigate this further and work toward a resolution. We want to make this right for you. Thank you for your feedback, and we hope to assist you soon.