Gear ElevationReviews of gearelevation.com

Response from Gear ElevationJun 22, 2025

Hi Tammy! We're very sorry to hear about your experience and truly understand your frustration. Please know that we’ve already canceled the membership associated with your order, and you will not be charged again moving forward. We’re committed to resolving s ituations like this promptly. If you have any further concerns or would like to request a refund for the unauthorized charge, please don’t hesitate to contact us at [email protected] or 888 353-8373 — we’re here to help.

Response from Gear ElevationJun 22, 2025

Hi Wanda! We're very sorry to hear that you haven't received your Son’s of Sunday CD yet, and we completely understand your frustration. Please reach out to us directly at [email protected] with your order number and shipping details, so we can investigate this further and resolve the issue for you as quickly as possible. Thank you for your patience — we look forward to making this right.

Response from Gear ElevationJun 18, 2025

Hi Din! We’re truly sorry to hear about your experience and completely understand your frustration. This is absolutely not the level of service we aim to provide. We would like to investigate this matter further and work toward a resolution. Could you please send us an email at [email protected] with your order number and any related details? Our team will prioritize your case and do everything we can to make things right. Thank you for bringing this to our attention.

Response from Gear ElevationJun 13, 2025

Hi Kevin. Thank you for bringing this matter to our attention. We're truly sorry to hear about your continued experience with these unauthorized charges—especially after you were previously assured that your subscription had been canceled. We completely understand your frustration, and we want to apologize for the inconvenience and confusion this has caused. What you've described is not the standard we hold ourselves to, and we take situations like this very seriously. We'd like to thoroughly investigate what went wrong and ensure this is resolved once and for all. Please reach out to our customer service help line with your order details so we can take immediate action—including reviewing these charges and confirming the cancellation was properly handled. We appreciate your patience, and we're committed to making this right.

Response from Gear ElevationJun 10, 2025

Hi Diana. Thank you for sharing your feedback. We’re very sorry to hear about your experience and completely understand your frustration. Not receiving your order—especially after multiple follow-ups—is incredibly disappointing, and we truly regret how this was handled. We also sincerely apologize that the correct USPS or local tracking number was not provided, as this could have helped locate the package or support a non-delivery claim. We’re actively reviewing our processes to help prevent similar issues in the future. Upon checking our system, we can confirm that your order has been fully refunded. Depending on your bank, the funds should reflect in your account within a few business days. We truly appreciate you bringing this to our attention—your feedback is important to us and helps us identify areas where we need to improve. If there’s anything more we can do to assist, please feel free to reach out. We’re here to help!

Response from Gear ElevationJun 9, 2025

Hi Matthew! We’re very sorry to hear about your experience and completely understand your frustration. This is not the kind of service we aim to provide. We’d like to make things right—please reach out to us at [email protected] or give us a call at 888-353-8373, and we’ll do our best to resolve this quickly for you and your partner. Thank you for bringing this to our attention.

Response from Gear ElevationJun 7, 2025

Hi Sherri. Thank you for sharing your feedback. We’re very sorry to hear about your frustrating experience. This is not the level of service we strive to provide, and we sincerely apologize for the delay and lack of clear communication you encountered. We completely understand how upsetting it is to wait for a product, especially after paying promptly. We've looked into your order, and it shows that the package is still on its way to you. Please give us until next week to complete the delivery. We’re actively investigating and working closely with our team to identify the cause of the delay. We’re committed to taking the necessary steps to prevent this from happening again and to improve our processes moving forward. Your feedback is very important to us, and we appreciate you bringing this to our attention. If you need further assistance or questions about your order, please reach out to us. Thank you for your patience and understanding.

Response from Gear ElevationMay 31, 2025

Hi Renee, thank you for sharing your concerns. We're truly sorry to hear about the delay with your order and the frustration it's caused—this is absolutely not the experience we want for our customers. While delays like this are not typical of our usual shipping process, we completely understand how upsetting it is to wait this long, especially after being promised a 7–10 day delivery window. We also want to note that we did reply to your email inquiries, so if you haven’t seen our responses, please kindly check your spam or promotions folders just in case they landed there by mistake. We're currently working to ensure your order is delivered to your doorstep as quickly as possible. We appreciate your patience and understanding, and we’re here to make this right. If you still haven’t received your case or need assistance with tracking your shipment, please reach out to us again—we’re committed to resolving this for you.