Gear ElevationReviews of gearelevation.com

Response from Gear ElevationJul 10, 2025

Hi Valerie! Thank you for reaching out and for taking the time to explain your concerns in such detail. We’re very sorry to hear about the frustration you’ve experienced regarding the charges associated with the Gear Elevation Rewards membership. We absolutely understand how upsetting it can be to see unexpected charges on your statement. It appears that when you placed your original order, you opted into our Gear Elevation Rewards Program. This program is presented as an add-on at checkout, with the terms and details outlined on the checkout page, including the membership cost, trial period (if applicable), billing cycle, and cancellation instructions. The Gear Elevation Rewards membership offers benefits such as: 10% off sitewide on all orders Free shipping and returns on eligible items Exclusive early access to promotions, sales, and new arrivals Access to gearelevationgold.co for a selection of free items (just cover shipping) We want to be completely transparent: customers have full control over whether to enroll. The membership can be removed from the cart prior to payment. Additionally, order confirmation emails include the membership details so customers can review and request cancellation if they change their minds. We understand that sometimes these steps can be overlooked, especially if checkout feels rushed or confusing, and we sincerely regret any inconvenience that caused you. Regarding your specific situation, we have now cancelled the subscription, so you will not be billed again. As you mentioned, one of the charges has already been refunded. While our policy limits refunds for subscriptions due to the benefits provided, we’d still like to review your account and see what we can do to make things right. If you're open to it, please feel free to reach out to us again with your order details. We’re here to help and would truly appreciate the chance to turn this around. We truly appreciate your patience and understanding. Your feedback is invaluable to us, and we’ll use it to ensure our checkout experience is clearer for all customers moving forward.

Response from Gear ElevationJul 4, 2025

Hi Mike. Thank you for taking the time to share your feedback. We're very sorry to hear about the delay, the condition of the product upon arrival, and the difficulty you experienced with our service. This is not the experience we aim to provide, and we apologize for falling short. We strive to offer high-quality products and reliable support, but in this case, we clearly missed the mark. Your comments regarding the packaging, product quality, and lack of clear return instructions are taken seriously, and we appreciate you bringing them to our attention. Regarding the return process, it appears there was an issue with the return mailing address, which caused the package to be sent back to you. This has been escalated to upper management for immediate review and correction to prevent future occurrences. Please rest assured that a refund was processed, and there is no need to return the item again. You are welcome to keep it to avoid any further inconvenience or cost on your end. Feedback like yours is essential in helping us improve both our products and our customer experience. Should you have any further questions or concerns, our team is always here to help. We truly appreciate your business and hope to serve you better in the future.

Response from Gear ElevationJul 2, 2025

Hi Patrick. Thank you for sharing your concerns. We're really sorry to hear about your experience and understand how frustrating unexpected charges can be. That’s never our intention. We do our best to make all subscription options clear at checkout, and the details are also included in the order confirmation email so customers can review and cancel if needed. That said, we understand this may not have been clear in your case, and we apologize for the confusion. While our policy limits refunds for subscriptions due to the benefits provided, we’d still like to review your account and see what we can do to make things right. If you're open to it, please feel free reach out to us again with your order details. We’re here to help and would truly appreciate the chance to turn this around.

Response from Gear ElevationJun 28, 2025

Hi Trevor, thank you for taking the time to share your experience. We’re truly sorry to hear that you haven’t received your item and for the back-and-forth you’ve experienced. We understand how frustrating this has been, and we sincerely apologize that the issue hasn’t been resolved sooner. As requested, a refund has already been submitted and is currently awaiting final confirmation from our dispute team. Rest assured, we are actively monitoring the progress and will notify you via email as soon as the refund is completed. If there's anything else we can do in the meantime, please don’t hesitate to reach our customer service team. We appreciate your patience and sincerely apologize for the trouble this has caused.

Response from Gear ElevationJun 28, 2025

Hi Amanda. Thank you for taking the time to share your experience. We’re very sorry to hear about the issue with your mug and how it was handled. We understand how frustrating it must have been to receive a product that did not meet expectations. Our goal is always to provide both quality products and service, and it's clear we fell short in your case. We want to make this right and provide a proper resolution. Please reach out to our customer service team again, and rest assured we will ensure your concern is properly addressed. Thank you again for taking the time to share your feedback. It helps us improve, and we hope to earn back your trust.

Response from Gear ElevationJun 28, 2025

Hi Rachel, thank you for sharing your experience with us. We're truly sorry for the experience you've had and the frustration it has caused. This is not the level of service we strive to deliver, and we regret how your concerns were handled. We understand how disappointing it is to wait for a product, only to face tracking confusion and then be told nothing could be done. This is not up to our standards, and we take your feedback seriously. We want to properly investigate this and provide the resolution you deserve. Please reach out to our customer service team again with your order details. We’ll ensure your case is handled with care and urgency. We truly look forward to resolving this to your satisfaction and hopefully gaining back your trust.

Response from Gear ElevationJun 27, 2025

Hi FNU, thank you for bringing this matter to our attention. We're truly sorry to hear about your experience, and we want to extend our sincerest apologies for both the unexpected charge and the issue with the item you received. It seems that you may have unintentionally enrolled in our Gear Elevation Rewards program during checkout, which includes a monthly membership fee. We completely understand how frustrating this can be, especially if it was not clearly communicated, and we’d be happy to review and address this further. As for the product, we’d really appreciate the opportunity to investigate the issue. This is not the experience we strive to deliver, and we want to make it right. Please reach out to our customer service team directly, and we’ll make sure you’re assisted in the best and most timely manner possible.

Response from Gear ElevationJun 25, 2025

Hi Flossie! We're very sorry to hear about your experience and truly apologize for any frustration caused. This is not the experience we want for our customers. Please reach out to us directly at [email protected] or call us at 888-353-8373, and we'll work to resolve this issue quickly and make things right. We appreciate the opportunity to assist you.