Windy
Inconsistent sizes
I have spent over 1000 On gear bunch products as I thought they were so awesome!!! But the more I get in the same size the more I realize the sizes are not consistent. I have a total of 4 sports bras from gear bunch (medium) and ordered 3 more, also size medium. The new ones are so small they are painful to wear, when compared to my other GB bras there is more than an inch difference in width and height. I emailed to return, they approved the return but I am asked to pay shipping. I didn’t do anything wrong. I have emailed them several times and Facebook messaged and gotten zero response back. I will return these bras, but unfortunately not be ordering again, if sizing can’t be consistent (which it is not not only with the sports bras but also when I compare the waist bands of my GB yoga pants) I am really really disappointed as I have spent over $1000 on separate orders, loved the fabric and prints.... but consistent sizing is not there.
Response from GearBunchDec 11, 2020
Hi Windy, we are sorry there was an issue with the sizing of your sports bras from the order you placed in November We apologise for this matter and for any inconvenience this caused. We are pleased to see the replacement order was delivered on the 7th December, and as you have not contacted our support team, there must not have been a problem with the sizing of the replacement items. As per the Gearbunch Returns Policy, if you have been sent faulty items, we just need you to send through some photos to our support team and we can resolve the issue and send a replacement order. There is no need to return damaged or faulty items. The sizing issue with the sports bras is the first time you have contacted Gearbunch regarding an problem with the items you have received. If you had previously had an issue with the sizing of the yoga pants from the orders you had placed in August, September and October, it would have been great if you had contacted us about the issue so that we could have resolved the matter with you.