Har
Frustrated and Disappointed
The shoes I received are absolutely way too big. I can't even begin to explain how frustrating this whole experience has been. I reached out to the company with the hope of resolving this issue, explaining the situation in detail. I told them that these shoes were a gift, and while they were tried on, they were never worn outside or used in any way. They were in perfect condition, pristine as the day they arrived. I asked if there was any possibility of exchanging them for a size that would actually fit. To make it easier for them, I even offered to cover the cost of shipping the original shoes back, just to show my commitment to solving this problem. Yet, despite my sincere efforts to make things right, they completely shot down my proposal. They didn’t even consider the possibility of an exchange or show any flexibility at all. It felt like my concern didn’t even matter. I’m left in disbelief—how could they treat a loyal customer this way? A simple gesture of understanding could have gone a long way, but instead, I’m stuck with shoes that are completely unusable, and they’ve left me with no other options. The response I received from them was utterly frustrating. Instead of addressing my concern directly, they sent me a generic message showing the sizes they offer on their site. As if that was going to help me! I already know what size I needed to order, and I certainly don’t need a rundown of what’s listed on their website. The issue isn’t the size chart; the problem is that the shoes they sell are bigger than what’s advertised. It’s not my fault that their sizing is so off, but now I’m stuck dealing with the aftermath of their poor product description and lack of customer support. Their response was completely unhelpful and left me feeling completely disregarded.
Response from GearanimeJan 15, 2025
Dear Har, Thank you for your order and review. I completely understand your concern. As noted, all our product pages include sizing charts and measurement guides. Since our products are made-to-order, we cannot accept replacements for incorrect size selections. Our team is working to improve this process for future orders. Best regards, Gear Anime