GEReviews of ge.com

After waiting 1.4 hours into the 5 hour wait time, the service man canceled and rescheduled me 3 weeks out because he did not bother to look at what needed to be done and didn't have the right equipment. It is impressive that a repair company can't carry the equipment or at least look before getting in his truck to see what is required. Then to rebook without consulting the customer is insulting. I have a 10 month old Profile wall oven that has malfunctioned twice now. And GE and Bodewell are unprofessional in solving the problem. The digital board and 5 other parts need to be replaced again. they should just give me a new oven, admitting it is a lemon!!!!! I have had Profile appliances for years, but GE is no longer reliable and then they use Bodewell which is a joke.

In NJ I have to use Bodewell for repairs. My gas stove needed a valve & a control panel overlay decal. First visit was to assess needs and order parts. This was ok and I paid by cc. One week later they arrived very late for the repair and did the valve but not the overlay decal. I spike to the tech directly (# from previous text) and he assured he would return a week later to do the overlay. He did not return. I could not get through to Bodewell (AI bot phone system). I emailed their service dept and no response. Now I have disputed the cc payment for the second visit. Hoping that will jolt them to finish the job. I hope GE sees this and gets on them for very poor service. As a result I am done with GE! appliances.

My GE dishwasher stopped working after minimal use, and this is frustrating—after buying something, it shouldn’t fail within just two or three years. The product lacks durability. I would avoid GE appliances at all costs; their customer service is horrendous—Nicole acted like I had used her own money to buy it, belittling me over the phone instead of helping. I can’t wait to get rid of all my GE appliances. 0 ratings average low due to short lifespans and unhelpful repairs.

DO NOT ever buy GE appliances! Disappointing Reliability Across All GE Appliances! I purchased 5 GE appliances (Refrigerator, Dishwasher, Stove, Oven & Microwave), and all installed in late 2019. Unfortunately, every single one has required repair, including my high-end GE Profile counter-depth refrigerator, which has experienced consistent cooling failures since 2022. Despite multiple service visits, the same refrigerator issue has recurred over and over, indicating a defect that was never properly fixed. The time, cost, and frustration involved—especially with a premium-priced appliance—have been extremely disappointing. Based on my experience, I would NEVER purchase GE appliances again and cannot recommend them to others.

Service is terrible. They have now cancelled 2 visits, and after 2 weeks are saying they don't have the part. So why then did you call me twice to set up tech visits. Someone doesn't have their story straight. IAM a 3 time GE customer, 10 appliances in total. Last two sets were profile. Next set won't be GE.

This company should be investigated by the BBB. Each time they come to repair my dryer, it is worse. Techs are more interested in hurrying up and leaving then doing a good job. The absolute worst company. I will make sure to never buy a GE product as long as GE contracts their service to Bodewell.

We purchased our GE dryer 2/11/25. On November 9 it stopped working . We called the warranty service and they said they cld get someone out a week later. While that was not quick, we were patient. Then they called and cancelled and said no one could come out until November 25th! He came out and diagnosed it and said it needed a part that he didn’t have. The part was supposed to come on December 1st and tech guy would come out that day and fix it. Then we got a call on 11/28 saying the part was delayed and can’t get anyone to come out until December 4th! Almost a month later! This is unacceptable.. I have a family of five! No dryer! When we called customer service for their warranty (bold well) they told us there is NOTHING they can do about it. I could have already had someone out and fixed it by now. Customer service and service has been unacceptable. I called the customer service number and they transferred me to another department where I spoke with a lady who told me there was nothing they could do to expedite our service date. I asked to speak to her supervisor and she told me that she was it. After I pressed more she then transferred me to the “home delivery” department where obviously was not correct. I believe, she did that just to get me off of the phone. Someone came to "fix" the problem today and it is STILL NOT working! Today is 12/4 which is 5 days shy of when this began. I will NEVER buy another GE appliance again due to the unreliability of both product and service. I am utterly disappointed as we decided to go with a “reputable” company instead of a newer company.

Wish I could give a zero. We bought a GE range two years ago and have had problems consistently in that time. Last night the knob jammed and gas pouring into our house. This is a huge health and safety issue. It was dangerous! GE does not care. Their customer service is the worst I have ever encountered. They just repeat over and over that the appliance is no longer under warranty. Of course in the first year when I called repeatedly about all of the problems we were having with the range, they also said that the warranty would cover nothing. This appliance is a piece of garbage. It has been a piece of garbage since day one. The oven bakes and roasts unevenly at best (like half a tray of food can be well roasted and the other half close to raw), the flames on the burners are all out of whack coming up high on one side of the pot and not on the other, the electrical panel is cracking and peeling off, the finishes on the stove are scraping off. It's only two years old and it's ready for the garbage. Honestly it was ready for the garbage the day it was delivered. These appliances are terribly made and GE customer service is terrible, awful, useless. Never buy a GE. I wish we had read these reviews before purchasing.