GEReviews of ge.com

Complete update on our repair experience with Bodewell: Per your request, I’m reaching out about our repair issue. Bodewell has been out to our house 3 times to ‘repair’ our dishwasher. The first time, the repair person showed up at 1:30 (we had an appointment time between 8 and 12) with no call explaining why he was late. He did not fix anything and the dishwasher still leaked. Then, we had a 2nd guy come out. He recognized that the inner door seal was messed up after I had him relook at the dishwasher door because he didn’t spot it on his first look. He attributed the leaking to seals that were stated by the manufacturer should be installed (we have a print out if the installation manual from our contractor stating the dishwasher should be installed with them; however, he disagrees with the manufacturer). He did order the part. Then, the third time a tech came out to install the inner dishwasher door. That tech arrived at 4:15 and told me from the beginning he was leaving at five whether the job was done or not. He not only did not fix the leak, but left it so the dishwasher door slams down and the detergent door doesn’t open. I called customer service and they asked me what did I expect: (1) for him to fix it tonight, (2) fix it for free, or (3) fix it and not get paid. I said I would expect what any reasonable person would want: to have the job fully completed (including what he messed up) before leaving. I was told that was unreasonable and disrespectful and that she was not surprised that he left. She recommended I schedule an early appointment from 8 to 12. I told her we did that once before and the tech didn’t show up until 1:30 pm. When we commented that he was an hour and a half outside the window without calling, he yelled at my wife and I asking if we wanted him to fix it. Today, May 28th, Bodewell came out again and the techs refused to fix the dishwasher because they wouldn’t pull the dishwasher out of the cabinet (in between criticizing the one tech and complaining he shouldn’t be doing any of this because he “is on light work”. So, the dishwasher repairman wouldn’t fix the door spring cables on that the other one broke because he wouldn’t pull the dishwasher out? And, they now have to come out again on June 15th to fix the dishwasher leak, door springs and cables, and the soap dispenser (they said something was wrong with the cable harness wire - which they reused when they put the new inner door back one and worked fine before they switched it out). Here is my original Google review: Representative showed up at 4:15 in a 12 to 5 (5 hour window) and told me he was only working to 5 since he doesn’t get overtime. I told him that scheduling is not my issue. That is an issue he needs to take up with Bodewell and that I expect the job to be completed since I have waited over 4 hours today alone and it was scheduled early May. To his credit, he fixed it and stayed until 5:15. However, because he was rushing to get it done he broke or failed to hook up the springs. When we called him back in he refused to fix it because it was after hours. When I called to have the leaky dishwasher repaired since it was covered under warranty, they first told me they didn’t need to fix it because they (Bodewell) didn’t get our money when we bought the appliance. You can’t make this stuff up. Bodewell is a horrible company when it comes to honoring time windows, sending quality techs (we’ve had only one good one), and servicing our GE product. EDIT: The tech actually made it worst! The dishwasher door falls down and the soap dispenser door doesn’t open when running.

Washer spin speed quit working 11 months after being purchased. Have been trying for resolution now from April 25th. Repairman said they work on GE's all the time.....seldom work on Whirlpools or Maytags. Main drive motor needs replaced. Tech. was scheduled on a Friday. They called at 1 PM and said he was running ahead of schedule, could he come at 2PM? Heck yes! He never showed! They called at 4PM and said it would be Monday. When told the main motor was out I told Tech I wanted to Call GE to see about replacing the machine instead of fixing it. He said he couldn't wait that long..........had to go and he was marking it that the customer did not want repaired. I said yes I want it fixed as last resort but I preferred a replacement machine. He said he had to go and I told him "fine, leave but order the part needed" He reported I refused repair and told him to leave. I have been in contact with GR Concierges weekly, sometimes twice. They asurred the part had been ordered. Found out last week the part HAD NOT been ordered. She tried to get it (finally) but guess what.......BACKORDERED with no expected delivery date. zThey just emailed ME wanting to know the part number....WHAT?????? It's their machine............how would I know the part number??? I have been constantly lied to, dealt with incompetency and total lack of customer service! FYI............there is a FEDERAL LEMON LAW for appliances. It's called the Magn............................................................esun-Moss Act. I wish there was somebody to talk to at GE that cared, had the power to do something...........that was honest!!!

3 months ago I purchased a GE dryer and on the 4th day of owning it it gave me an error code that said "Low air". I called GE and they sent someone to come and check it out. The technician that they sent told me that it wasn't the dryer it was my ventilation system so I ended up calling a company to come and clean it and 2 days after it did it again. Long story short GE sent me 5 different techinicians just to end up with no solution to the issue except they told me that it was my ventilation system was outdated meaning I'm stuck with the dryer because they refuse to give me my money back and they will not send anyone else to check it out anymore. It's very sad and dissappointing that now I have to get rid of it and buy another dryer, of course it will not be another GE product. DO NOT PURCHASE ANYTHING FROM GE

I WOULD NOT RECOMMEND THIS APP:IANCE SERVICE COMPANY! I scheduled service for my 3 year old GE dryer Model GFD14ESSNWW. The unit would run but not heat. Technician Thomas came, removed the back cover of the dryer and told me that the unit could not be fixed. The defective heating element in his words “could not be replaced”. He said I needed a new dryer and the $138 service charge I was obligated to pay could be applied to a new dryer if I bought it at Bodewell. I paid him and even texted him after he left to ask if he was sure that the unit could not be fixed. He stated that he was sure it could not be fixed and I needed a new dryer. Well, this just did not seem right so I pulled the unit out and took a look. I identified the burned out heating element and went on line to see if I could buy the part. Sure enough it was available on multiple websites for $21. So I bought one and replaced the old one. It only took about 20 minutes. I have subsequently dried several loads of laundry and it works perfectly. How is it that I (with no training in appliance repair) could fix this so easily but the Bodewell technician told me I needed a new dryer? Something is very wrong here. I paid $138 for inaccurate and misleading information. Perhaps the company needs to examine the incentives that would make a technician so adimately provide misinformation to customers. It sure seems messed up!

Our washing machine half a year old. Trying to get GE to come up and fix it has been a nightmare. They've lied saying they have zero appliance repair ppl until May 22nd but if we want to pay an express fee of 50$$$ we could have one and then he didn't show...lied about calling us and stating we cancelled the appt. Unbelievable please do not buy any GE product. We would not need a repair man if their product was reliable...but after several phone calls and zero help we have no washing machine $1000 later. Never again.

Purchased a new GE 4.8 cu. ft. washer to only have it not work any longer due to the fact that it trips the circuit breaker every time we turn it on. Paid an electrician $500 to confirm that indeed it is the washer. Called Allstate protection plan and got the run around about the coverage and finally they told us "oh you still have the manufacturing warranty", so we called GE and got another run around about the coverage. All in all we now have a washer that we can't use or get replaced.

My old GE washer stopped working after 15 years, the new "smart" washer needs a new "control" board after less than 2 years. If/when the new board fails I will replace the entire washer with a different brand and won't buy "ANY" type of GE appliances going forward! DO NOT BUY!

Absolutely horrible. A 30 month old, top end GE microwave stopped working in February, 2026. GE arranged a repair service to visit. The tech agreed that it didn't work. Duh. I was handed a bill for $130 which I refused to pay. (Since then I've received several duplicate bills in the mail which were immediately deposited into recycle.). I was then sent a replacement at 30 percent off the normal price. Although it worked, it arrived with a very large dent in the side which caused me concern that it might affect the useful life of the device. Another service came out, looked at it, agreed it was a big dent, and told me there was nothing they could do and I need to get hold of GE. They have not sent me a bill so I don't have the satisfaction of not paying them. I have had numerous conversations with Bothwell staff, all of whom are friendly, polite, and professional, but none of whom have been able to help me at all. GE products are not worth the money and their customer service is dreadful. I will never, as in not ever, buy another GE product. Our other appliances are Bosch and we should have bought a Bosch microwave even though they're expensive but at least they work.