GEReviews of ge.com

Same as everyone else: defective machines, no parts, lie after lie and scheming from customer service. Young, dumb argumentative agents who act like they have never even used a washing machine before. Excessively long hold times, never a supervisor or anyone who knows what the heck is going on.

I repaired and sold the general Electric appliances in my store in Canada . Based on what i have seen avoid purchasing any topload washer you will be calling service for leaking drain hose, control board gone, lid switch fault, and the infamous leaking seal on main drum shaft. Refrigerator evap fan noisy. All of these ive fixed over and over and not once has ge improved on those items allowing machines to be sold knowing they will fail. Since acquired by Mexican interests the product line has declined in quaility, and that does not surprise me. Absolute junk designed to be tossed out after a few years. Your top load in any of GE washers avoid like the plague. Also avoid their pump clogging design in dishwashers unless you enjoy shop vacing sludge out of there to get the water out. The money they charge for a OTC microwave and fan hoods, go to walmart and buy a generic one you will get a product that will work for half the price. My customer bought a fan hood for over 300 $ a year later the fan was gone and the replacement was so expensive she went to the competition for another. SAD !

In Sept of 2017 we bought GE side by side with ice maker on outside. Fridge had a 1 year warranty. In Dec 2018 (1 year and 3 months later) ice maker wasn’t working properly. We called the place where we bought it and they came out to look at it. A large clump of ice had gotten stuck on the inside and he showed us how to take out the ice maker and clear it. $50 service call. We spoke to the place where we bought it but of course we knew what they were going to say. It’s out of warranty and we only sell them, not make them. In April of 2020 we called our regular appliance repair person to come out because the ice maker was not working again. He had to order a part to fix it. $47 part and $100 service call. We called GE and told them what was going on with the fridge. Within 2 ½ years we have had to spend $200 to fix a new refrigerator. GE said they would only pay for the part this one time because we were out of warranty so they sent us $47. Now here we are in May 2022 and we had to call our repair person again. The food in the refrigerator side is freezing if you put anything on the back part of the shelf. Any drinks, yogurt, eggs, etc all freeze solid. The repair person said what he thought was wrong but when he got here and took it apart, that was not it. He got on the phone with the GE service center and here is what they said. They KNEW about the problem. It is a manufacturer’s defect. They said the food freezes due to product placement. In other words, the food freezing is our fault because we put it under the defective blower! In order for this to not happen, we would only be able to use the front edge of the shelves! The repair answer they said? Order a piece of foam and put it behind the blower door to cut down on the amount of cold air blowing down inside the fridge. Of course there is no guarantee this will fix the problem. So now we are waiting to see how much they are going to charge for the foam plus we will have a $120 service charge. Our GE refrigerator sucks. Poor quality and cheaply made even though they are not cheap to buy. This one was $1300 We will never buy another GE product. They don’t seem to take pride in their products. And even though the problem is a manufacturer’s defect we will still have to pay for the parts and labor. Update: I sent this review to GE. They called me and said they were going to pay for the part and also the labor. I hope they keep their word. Maybe their customer service has improved.

Worst experience I have ever had with both the product and the customer service . The machine (2 in 1 washer dryer unit) was faulty. Techs came out 5 times. They admitted they really didn't know what to do because the machine was a European model or something and they didn't work on it much. Customer service gave me different messages about what they could do for me which lead to intense frustration. Whenever they were going to call me back they did not. Everyone I spoke to was a "manager" so I was unable to talk to someone who could help me further with the issues I was having. They said I could call corporate and then refused to give me the number for corporate. After about 2.5 months of back and forth and techs trying to fix the machine, they finally agreed to replace the machine. Then it was on backorder so they gave me a credit for the cost of the machine plus $200 (which I was told I could do originally and then told that wasn't possible). I was told to pick out a comparable model, but they only have one machine like the one I had which is on backorder, so I can't pick out a comparable model. I chose two machines within the price range and then they told me I couldn't do that. It goes on and on and on. Bottom line, I will never ever buy from GE again and am incredibly angry about all of the hoops which really weren't necessary, they just caused stress and costed GE money. It monetarily didn't make sense for them to continue to pay techs and customer service representatives when they could have just replaced the faulty machine which they refused to do. I could continue but you get the picture and at this point I'm venting. If I could give them a zero I would.

About two years ago the washer and dryer that came with the house we bought died. We replaced them with a GE washer and dryer. The washing machine is OK but the dryer is terrible. It takes over two hours to dry a few towels on high heat. Even after two hours some of the towels are still a bit damp. As a result, my PG&E bill has been close to $400 a month and that is just for two of us. I would do far better with a clothesline. I have had dryers since the 1960s. This is the worst I have ever had.

I bought 2 GE Washing Machines for my 2 homes. When NOT in use, water starts running in both machines and then stops. On the washer that is still in warranty (bought one a yr ago and one 18 mos ago), a service technician came twice and replaced 2 different parts but it still is malfunctioning. Finally a 3rd visit and still no luck. GE told me it's my water pressure causing it and that I should call a plumber! Interesting that for 15 yrs I never had a problem with my water pressure in either home with other washing machines. So they are obviously passing the buck and not honoring the warranty. It is clear that the machine is defective. They refused to replace it, although that would probably have been problematic also. So I had to call a plumber in for each in order to change the on/off knob so it would be easier to shut it off after each use, as I'm afraid if I'm not home, there might be a flood. I will never buy another GE product again.

Forget about it. YOu call and can never get a person; they shunt you to the website, which is equally useless. This was to see about fixing our microwave. They clearly do not want to help you.

Do not buy the top loader-GTW465ASNWWSKU:6325628 GE We had ongoing problems since the washer was 6 months old. GE refused to acknowledge despite2-3 service calls because it wouldn't spin or drain properly. The washer's belt and sensor also broke at 2 1/2 years, requiring service again. 1 month after our 3year warrant expired through Best Buy, it stopped working completely, starting with a non spin or drain again. Neither GE or Best Buy extended warranty would cover. GE customer service reps were rude and just do not care that a 3year old washer broke completely. I took this concern to the head supervisor in which she only offered to pay 50% of parts. Absolutely ridiculous. This washer was a complete lemon from the start and GE refused to acknowledge this or the real problem. My husband and I will tell everyone about this experience and never buy a GE product again!